❓ Frequently Asked Questions
What is included with this BQ7 rear cover glass and what else do I need?
This BQ7 rear cover glass package includes the replacement back glass panel for the Samsung Galaxy Note 20 Ultra in Mystic White color. The glass panel is quality tested before shipping to ensure it meets specifications for fit and finish. However, there are several additional items you will need for a complete installation that are not included in this package. You will need high-quality adhesive tape, typically 3M brand double-sided tape specifically designed for smartphone repairs, to secure the new glass panel to the phone frame. If your original camera lens cover is damaged, you may need to purchase a separate camera lens replacement as this back glass does not include the camera lens cover. Installation tools are also not included, so you will need items such as a heat gun or heating pad, plastic pry tools, suction cups, and isopropyl alcohol for cleaning. Given the complexity of back glass replacement on the Note 20 Ultra, which involves heating adhesive, carefully removing shattered glass without damaging internal components like the wireless charging coil, and properly sealing the new glass, we strongly recommend having this part installed by a professional technician who has the proper tools and experience.
Will this rear glass affect wireless charging or NFC functionality on my Note 20 Ultra?
When properly installed, this BQ7 rear cover glass should not negatively affect wireless charging or NFC functionality on your Samsung Galaxy Note 20 Ultra. The replacement glass is designed to the same specifications as the original, with appropriate thickness and material properties that allow wireless charging signals to pass through effectively. The wireless charging coil and NFC antenna are located underneath the back glass, attached to the phone's frame, and are not affected by the glass panel itself as long as the installation is done correctly. However, improper installation could potentially cause issues. If the glass is not properly aligned or if adhesive interferes with the coil positioning, charging efficiency might be reduced. Additionally, if the old glass removal process damages the wireless charging coil or its connections, that damage would affect charging regardless of the new glass quality. This is one of the key reasons we recommend professional installation, as technicians know how to protect these sensitive components during the repair process. After installation, test both wireless charging and NFC payments to confirm everything functions correctly before considering the repair complete.
What does the color deviation notice mean and how noticeable will it be?
The color deviation notice indicates that the Mystic White color on this replacement back glass may not be an exact perfect match to the original Samsung factory color. This is a common occurrence with replacement parts across the industry, not specific to BQ7 brand. The reasons for potential color variation include differences between manufacturing batches, slight variations in the coating or paint application process, and the aging or wear of your original back glass if it has been used for some time. In practical terms, most replacement back glasses are very close to the original color and any difference is typically subtle. Under normal viewing conditions and daily use, most people would not notice a significant color difference. The variation is most likely to be apparent when directly comparing the new glass to an unused original in specific lighting conditions. Since you are replacing a damaged back glass, the cosmetic improvement from removing cracks and damage will far outweigh any minor color variation. If achieving an absolutely perfect color match is critical for your needs, the only guaranteed solution would be an original Samsung service part, which comes at a significantly higher cost.
Is this rear cover glass compatible with the Note 20 Ultra 5G model as well?
This specific BQ7 rear cover glass is listed for compatibility with the Samsung Galaxy Note 20 Ultra model number N985F. The Samsung Galaxy Note 20 Ultra was released in multiple variants depending on region and connectivity options. The N985F is the 4G/LTE international variant. There are also 5G variants with different model numbers, such as the N986B for international 5G markets and N986U for US carriers. While the physical dimensions and shape of the back glass may appear similar across these variants, there can be subtle differences in the camera cutout positioning, antenna line placement, or internal component layout that affect compatibility. Before ordering, you should verify your exact model number by going to Settings, then About Phone, then Model Number on your device. If your model number is different from N985F, we recommend confirming compatibility before purchasing to avoid fitment issues. The safest approach is to match the exact model number listed. If you have a 5G variant and are unsure about compatibility, contact JPC Mobile at 0480 039 913 to discuss your specific device before ordering.
How difficult is it to replace the back glass on a Galaxy Note 20 Ultra myself?
Replacing the back glass on a Samsung Galaxy Note 20 Ultra is considered a moderately difficult repair that requires patience, the right tools, and some technical skill. The primary challenge is removing the old glass without damaging internal components. The glass is secured with strong adhesive around the entire perimeter, which requires controlled heat application to soften before the glass can be lifted. Using too much heat risks damaging the battery or other heat-sensitive components, while insufficient heat means the glass won't release and may shatter further during removal. If your existing glass is already cracked, removal becomes even more challenging as pieces can break off and require individual extraction. The wireless charging coil sits directly under the glass and is vulnerable to damage from prying tools. Once the old glass is removed, all adhesive residue must be thoroughly cleaned from the frame before applying new adhesive and positioning the replacement glass with precise alignment. The camera cutout must align perfectly with the camera lenses. While DIY repair is possible for those with experience and proper tools, the risk of causing additional damage often makes professional installation the more practical choice, especially considering the cost of the phone.
What does the 12-month warranty cover and what is not covered?
The 12-month warranty on this BQ7 rear cover glass covers manufacturing defects that were present in the part at the time of sale but may not have been immediately apparent. This includes issues such as defective coating that peels or flakes under normal conditions, structural weaknesses in the glass that cause spontaneous cracking without impact, delamination where layers of the glass separate, and significant color fading that occurs under normal use rather than sun exposure or chemical damage. The warranty is designed to protect you against receiving a faulty product that fails despite correct installation and normal use. However, the warranty does not cover damage caused by improper installation, physical impact or drops, scratches from abrasive materials, chemical damage from cleaners or solvents, damage during the removal and installation process, or cosmetic issues that were visible at the time of purchase such as the disclosed potential color deviation. Normal wear and tear over the warranty period is also not covered. To make a warranty claim, you would need to provide proof of purchase and evidence that the failure is due to a manufacturing defect rather than external factors.
Do I need to transfer the camera lens from my old back glass to this new one?
This depends on the specific configuration of the replacement glass and the condition of your existing camera lens cover. Some rear cover glass replacements come with the camera lens cover already installed, while others, like this BQ7 part, provide just the back glass panel. You will need to examine your existing camera lens situation when planning the repair. If your original camera lens cover is undamaged and only the main back glass is cracked, you may be able to carefully remove the camera lens assembly from the old glass and transfer it to the new glass using appropriate adhesive. This requires careful removal to avoid scratching the lens covers. If your camera lens cover is also damaged, scratched, or cracked, you should purchase a separate camera lens replacement to install with the new back glass. During the back glass replacement process, the technician or you will need to ensure the camera lens is properly seated and aligned over the camera modules to avoid affecting photo quality. If the lens cover is loose or misaligned, photos may appear hazy or have light leaks. Professional installers typically include camera lens assessment and proper installation as part of a complete back glass replacement service.
What type of adhesive should I use to install this back glass properly?
For installing replacement back glass on a Samsung Galaxy Note 20 Ultra, the recommended adhesive is pre-cut double-sided tape specifically designed for smartphone repairs. The most commonly recommended option is 3M brand adhesive tape, with products like 3M 300LSE being popular choices among repair professionals. These tapes are designed to provide strong adhesion while remaining thin enough to not affect the fit of components or the phone's overall thickness. Pre-cut adhesive strips shaped specifically for the Note 20 Ultra are available from repair parts suppliers and are the easiest option as they match the exact outline of the phone frame and camera cutout. If pre-cut strips are not available, you can use sheets of the appropriate 3M tape and cut them to shape, though this requires more precision. It's important to avoid using liquid adhesives, super glue, or standard household adhesives as these can damage components, create uneven bonding, or make future repairs extremely difficult. The adhesive should be applied to the clean phone frame after all old adhesive residue has been removed with isopropyl alcohol. Proper adhesive application ensures the back glass stays securely attached and helps maintain some level of water resistance.
Will replacing the back glass restore the water resistance of my Note 20 Ultra?
The Samsung Galaxy Note 20 Ultra originally came with an IP68 water resistance rating, which means it was designed to withstand submersion in fresh water under specific conditions. When the back glass is cracked or damaged, this water resistance is compromised because the seal around the glass perimeter is broken. Replacing the back glass with this BQ7 part can restore some level of water resistance, but it's important to understand the limitations. The factory water resistance is achieved through a combination of precise manufacturing tolerances, factory-applied adhesive seals, and gaskets around various openings. A replacement repair, even when done professionally, may not fully restore the original IP68 rating because the adhesive and sealing process differs from factory conditions. However, a properly installed back glass with quality adhesive will significantly improve protection against splashes, light rain, and accidental brief exposure to water compared to leaving a cracked back glass in place. We recommend treating your phone as splash-resistant after repair rather than fully waterproof. Avoid intentional submersion or prolonged water exposure. If maintaining water resistance is critical for your use case, professional installation using proper sealing techniques and adhesives will provide better results than DIY repair.
What are the shipping options for this rear cover glass to Australian addresses?
JPC Mobile Accessories dispatches all Samsung replacement parts from our Brisbane warehouse within two to four business days of order confirmation. This BQ7 rear cover glass is carefully packaged to prevent damage during transit, with the glass protected by cushioning material to absorb shocks and impacts during handling. Standard shipping delivers within five to seven business days to addresses throughout Australia, covering all capital cities including Sydney, Melbourne, Adelaide, Perth, and regional areas. This option is suitable when you have flexibility on timing. Express shipping is available for faster delivery, providing arrival within two to three business days to major Australian metropolitan areas. This is recommended if you need the part quickly to complete a repair. Brisbane and South East Queensland customers often receive orders within one to two business days after dispatch due to proximity to our warehouse location. For local customers, pickup is available at our Forest Lake workshop located at Shop 3a, 152 Woogaroo Street, Forest Lake QLD 4078, with orders typically ready within two hours during business hours. If you need the part urgently, contact us at 0480 039 913 to discuss expedited options.
