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    Refund policy

    Return & Warranty Policy – JPC Mobile – Tech Repair & Accessories

    At JPC Mobile – Tech Repair & Accessories, customer satisfaction is important to us. While we do not offer refunds or returns for change of mind, we’re committed to resolving any issues with faulty or incorrectly supplied items.

    No Change of Mind Returns

    Please choose your items carefully.
    We do not offer refunds or returns for change of mind, incorrect product selection, or buyer error.
    If you’re unsure about compatibility, please contact our team before placing your order — we’re happy to help confirm the right part or accessory for your device.

    Faulty or Incorrect Items

    If you receive a faulty, damaged, or incorrect product, please contact us at 📧 sales@jpcmobileaccessories.com.auas soon as possible.

    To process your claim, please include:

    1. Your order number and proof of purchase.

    2. A description of the issue.

    3. Clear photos or videos showing the fault or incorrect item.

    Once your claim is assessed and approved:

    • You may be offered a replacement or store credit (at our discretion).

    • Items will be inspected and tested before a replacement or store credit is issued.

    • If no fault is found, the item will be returned to you.

    Conditions for Returns

    To be eligible for a replacement or store credit, the product must:

    • Be returned in its original condition and packaging.

    • Include all tags, labels, and accessories.

    • Not show signs of installation, wear, or misuse.

    Items returned without prior approval will not be accepted.

    Exclusions

    We cannot accept returns for:

    • Items damaged due to misuse or mishandling.

    • Products missing original packaging or accessories.

    • Installed or used parts (including screens, batteries, etc.).

    • Incorrectly ordered items or change of mind purchases.

    • Sale items, gift cards, adhesives, or liquids.

    • Hazardous or flammable materials.

    Repair & Service Warranty

    All in-store repair work completed by JPC Mobile – Tech Repair & Accessories is backed by our workmanship warranty.
    Please note that repair or installation services (such as screen, battery, or component replacements) are non-refundable once completed.

    Resolution Timeframe

    Once your returned item has been received and inspected, we’ll notify you of the outcome.
    Approved claims for store credit or replacement are typically processed within 7–15 business days of receiving your item.

    Need Help?

    If you have questions about your product or need clarification on our return process, please contact our team at:
    📧 sales@jpcmobileaccessories.com.au

    We appreciate your understanding and cooperation with our policy — helping us continue to offer affordable, high-quality parts and repairs across Australia.