Refund policy

RETURN & WARRANTY POLICY
JPC Mobile – Tech Repair & Accessories

At JPC Mobile – Tech Repair & Accessories, customer satisfaction is important to us. While we do not offer returns or refunds for change of mind, we are committed to resolving issues involving faulty, damaged or incorrectly supplied products.

This policy applies in addition to any rights and remedies available under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights.

NO CHANGE-OF-MIND RETURNS

Please choose your products carefully.

We do not offer returns, refunds, exchanges or store credit where:

• You have changed your mind.
• You selected the incorrect product or model.
• The product is incompatible due to incorrect customer selection.
• You found the product cheaper elsewhere.
• You no longer want or need the product.
• The return is due to buyer error.

If you are unsure about compatibility, please contact our team before placing your order. We are happy to help confirm the appropriate part or accessory for your device.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item arrives damaged, appears faulty or is different from the product you ordered, please contact us within seven days of delivery where reasonably possible.

Contact us at:

sales@jpcmobileaccessories.com.au

Please include:

• Your order number and proof of purchase.
• A description of the issue.
• Clear photographs or videos showing the damage, fault or incorrect item.
• Photographs of the parcel and packaging if the item was damaged during delivery.

Do not install, modify or continue using an item that appears damaged, faulty or incorrect.

The seven-day notification period helps us investigate delivery damage and resolve claims promptly. It does not limit any rights you may have under the Australian Consumer Law.

ASSESSMENT AND AVAILABLE REMEDIES

Once we receive your claim, we may request that the product be returned for inspection and testing.

Depending on the nature of the issue and your rights under the Australian Consumer Law, an appropriate remedy may include:

• Repair of the product.
• Replacement of the product.
• Store credit, where agreed.
• A refund where required under the Australian Consumer Law.

For a minor problem, we may choose to repair the product or provide an appropriate replacement.

For a major problem, you may be entitled to choose between a replacement or refund in accordance with the Australian Consumer Law.

If testing confirms that the item is not faulty, details of the assessment will be provided and the item may be returned to you.

RETURN AUTHORISATION

All returns must be approved by JPC Mobile – Tech Repair & Accessories before being sent or brought back.

Please do not return an item until you have received return instructions from our team.

Items returned without prior approval may be delayed or returned to the sender.

Where possible, returned products should include:

• The original packaging.
• All supplied accessories, cables and components.
• Any manuals, labels or documentation included with the product.

Missing packaging or accessories may affect change-of-mind or incorrectly ordered product requests, but will not remove rights that apply to faulty products under the Australian Consumer Law.

INSTALLED OR USED PARTS

We do not accept returns for correctly supplied parts that have been installed, used, modified, damaged or handled incorrectly due to change of mind, incorrect selection or buyer error.

This includes products such as:

• Screens and display assemblies.
• Batteries.
• Charging ports.
• Internal device components.
• Console and computer replacement parts.
• Adhesives and seals.

However, this exclusion does not apply where an installed or used product is genuinely faulty and the customer is entitled to a remedy under the Australian Consumer Law.

Products damaged through incorrect installation, misuse, accidental damage, unauthorised modification or failure to follow installation requirements may not be considered faulty.

RETURN EXCLUSIONS

Unless required under the Australian Consumer Law, we cannot accept returns for:

• Change-of-mind purchases.
• Incorrectly ordered or incompatible products.
• Products damaged through misuse, mishandling or incorrect installation.
• Products modified or damaged after delivery.
• Missing or incomplete products caused by the customer.
• Gift cards.
• Adhesives, liquids or opened consumable products.
• Hazardous or flammable materials.

Sale and clearance products remain covered by the Australian Consumer Law where they are faulty, unsafe, incorrectly described or otherwise fail to meet a consumer guarantee.

REPAIR AND SERVICE WARRANTY

Repair and installation work completed by JPC Mobile – Tech Repair & Accessories is covered by our applicable workmanship and parts warranty.

Repair and installation services are generally non-refundable once properly completed. However, this does not exclude any rights or remedies available where a service has not been performed with due care and skill or does not otherwise meet the consumer guarantees under the Australian Consumer Law.

Our warranty does not cover:

• Accidental or physical damage occurring after the repair.
• Liquid damage occurring after the repair.
• Damage caused by misuse or unauthorised repairs.
• Damage unrelated to the original repair.
• Problems caused by customer-supplied parts.
• Normal wear and tear.
• Software, data loss or faults unrelated to the repaired component.

Please retain your receipt or proof of purchase when making a warranty claim.

ASSESSMENT TIMEFRAME

Once a returned item has been received, we will inspect and test it and notify you of the outcome.

Most approved claims are processed within 7–15 business days after the product is received. Complex faults, supplier assessments or manufacturer claims may require additional time.

NEED HELP?

For questions about compatibility, faulty products or the return process, contact:

JPC Mobile – Tech Repair & Accessories
Email: sales@jpcmobileaccessories.com.au

We appreciate your understanding and cooperation, which helps us continue providing affordable, high-quality parts, accessories and repair services across Australia.