❓ Frequently Asked Questions
What is EVA foam and why is it ideal for iPad protection?
EVA (Ethylene-Vinyl Acetate) foam is a lightweight, closed-cell foam material widely used in protective equipment, footwear, and electronic device cases. This material is chosen for iPad cases because it offers exceptional shock absorption properties, cushioning impacts from drops and bumps that would otherwise damage your device. EVA foam is non-toxic and free from harmful chemicals, making it completely safe for children to handle – an important consideration for family iPads used by young kids. The material is incredibly lightweight, adding minimal bulk to your iPad while providing substantial protection, making it easy for children and adults alike to carry the device comfortably. EVA foam is also water-resistant, protecting against accidental spills and splashes, though it's not designed for submersion. The foam maintains its protective properties over extended use, unlike harder plastics that can crack under stress. Additionally, EVA foam provides excellent grip, reducing the likelihood of the iPad slipping from hands. The closed-cell structure means the material won't absorb liquids or harbor bacteria, keeping the case hygienic even with regular handling by children.
How does the 180° rotatable stand work?
The iBuy Heavy Duty case features an innovative built-in handle that serves dual purposes as both a carrying grip and an adjustable viewing stand. The handle is attached to the back of the case via a rotating hinge mechanism that allows it to pivot through 180 degrees of motion. When the handle is folded flat against the back, it lies flush with the case profile for compact storage and carrying. To use as a stand, simply rotate the handle outward and position it at your desired angle – the friction hinge holds the position firmly without requiring locks or clasps. You can set the iPad in portrait or landscape orientation depending on your viewing preference, with the handle acting as a stable kickstand that prevents the device from sliding or tipping. The stand functionality is perfect for hands-free video watching on flights, following recipes in the kitchen, video calls with family, or propping the iPad on a desk for extended viewing. The handle also makes carrying the iPad more secure, especially for children, as the grip is easier to hold than the flat edges of the tablet alone.
Is this case safe for young children and toddlers?
Yes, the iBuy Heavy Duty case is specifically designed with child safety in mind. The EVA foam material is completely non-toxic and free from phthalates, BPA, lead, and other harmful chemicals that could pose risks to children who might chew or mouth the case. The foam construction means there are no hard edges or sharp corners that could cause injury if a child falls on the device or swings it around. The lightweight nature of the EVA foam means the iPad plus case combination isn't excessively heavy for small hands to manage, reducing fatigue and the risk of dropping. The textured grip surface helps children maintain hold of the device even with smaller hands or less developed motor skills. The shockproof properties provide peace of mind knowing that the inevitable drops that occur with young users won't damage the expensive iPad inside. The bright color options (including Pink, Hot Pink, Blue, Green, Purple, Orange, and Red) appeal to children and help them identify their own device in classroom or family settings. Many parents and educators specifically choose this style of case for tablets used by preschool and elementary-age children.
Will this case fit my specific iPad model?
This iBuy Heavy Duty case is designed to fit iPads in the 10.2-inch and 10.5-inch size class, specifically: iPad Air 3 (2019), iPad Pro 10.5-inch (2017), and iPad 10.2-inch models including 7th generation (2019), 8th generation (2020), and 9th generation (2021). These models share similar external dimensions and button/port placement, allowing one case design to accommodate all of them. To verify compatibility, locate your iPad's model number in Settings > General > About, or check the back panel of the device. Compatible model numbers include: A2152, A2123, A2153, A2154 for iPad Air 3; A1701, A1709, A1852 for iPad Pro 10.5"; A2197, A2198, A2200 for iPad 7th Gen; A2270, A2428, A2429, A2430 for iPad 8th Gen; and A2602, A2603, A2604, A2605 for iPad 9th Gen. This case will NOT fit iPad Pro 11-inch, iPad Air 4 or 5, iPad 10th generation (2022), iPad mini models, or older 9.7-inch iPads. Always verify your model before ordering to ensure proper fit.
Does this case provide full access to ports, buttons, and cameras?
Yes, the iBuy Heavy Duty case features precision-cut openings that provide complete access to all buttons, ports, and features on your iPad. The charging port (Lightning connector) cutout allows you to plug in cables without removing the case, and the cutout is sized to accommodate most standard cables including thicker third-party cables. The headphone jack (on models that have one) remains accessible for wired audio connections. Volume buttons and the power/sleep button are covered by responsive EVA foam overlays that transmit press inputs reliably while keeping the buttons protected from direct impact. The home button with Touch ID is fully exposed for unrestricted fingerprint access. Both front and rear camera lenses have precise cutouts that don't interfere with photo or video quality, allowing for clear photography without shadows or vignetting at frame edges. The speaker grilles have matching cutouts so audio isn't muffled by the case material. The Smart Connector on applicable models remains accessible for keyboard accessories, though the case's bulk may affect how flush accessories can attach.
How well does this case protect against drops?
The iBuy Heavy Duty case provides excellent drop protection suitable for everyday accidents and handling by children. The EVA foam material acts as a shock absorber, dissipating impact energy that would otherwise transfer directly to your iPad. The foam compresses on impact and then returns to its original shape, effectively cushioning the device from damage. The raised edges around the screen create a protective lip that prevents the display from contacting flat surfaces if the iPad lands face-down. Similarly, the camera area has protective raised sections to prevent lens damage when placed on surfaces. For typical household drops from table or lap height onto hard floors, this case should prevent damage to the iPad in most scenarios. The corners feature additional foam bulk to protect these vulnerable impact points where drops commonly occur. However, like all protective cases, extreme drops from significant heights, impacts onto pointed objects, or crushing forces may still cause damage. This case is designed for normal protective use, not extreme abuse. The combination of shock absorption and raised edges provides reliable daily protection for families, classrooms, and general consumer use.
Can this case be used in schools and educational settings?
Absolutely, the iBuy Heavy Duty case is an excellent choice for educational environments from preschools through elementary schools and beyond. Many schools deploying 1:1 iPad programs specifically require or recommend rugged EVA foam cases like this one because they withstand the rigors of student use far better than standard slim cases. The shockproof protection handles the inevitable drops, bumps, and collisions that occur when dozens of students are using tablets throughout the school day. The non-toxic materials meet safety standards for classroom use with young children. The bright color options help teachers and students quickly identify individual devices, and different classrooms or grade levels can be assigned different colors for easy organization. The built-in handle makes cases easier for small hands to carry between classrooms or from home to school. The stand function is useful for desk work, allowing students to prop their iPads at comfortable viewing angles without holding them constantly. IT administrators appreciate that the ports remain accessible for charging carts, and the durable construction means fewer replacement cases throughout the school year.
How do I clean and maintain this case?
The iBuy Heavy Duty EVA foam case is easy to clean and maintain, which is particularly important for cases used by children or in shared environments. For routine cleaning, simply wipe the case with a damp cloth to remove dust, fingerprints, and light soiling. For more thorough cleaning, you can use mild soap and water – apply a small amount of dish soap to a damp cloth and wipe down all surfaces, then wipe again with a clean damp cloth to remove soap residue and allow to air dry. The closed-cell EVA foam doesn't absorb liquids, so the case dries quickly after cleaning. For sanitizing (recommended for shared devices in schools or healthcare settings), you can use disinfecting wipes or a solution of 70% isopropyl alcohol, which EVA foam tolerates well. Avoid using harsh chemicals, bleach, or abrasive cleaners that could degrade the foam material or fade the colors over time. The case doesn't require any special maintenance beyond periodic cleaning. If the case becomes particularly dirty, it can be removed from the iPad and cleaned more thoroughly, including the interior surfaces that contact the device.
Does this case work with Apple Pencil?
The Apple Pencil (1st generation) is compatible with iPad Air 3, iPad Pro 10.5", and iPad 7th/8th/9th generation models that this case fits. While the case doesn't have a dedicated slot or holder for storing the Apple Pencil, you can use the Apple Pencil normally with your iPad while the case is installed. The screen remains fully accessible for drawing, note-taking, and other stylus input. The Lightning port cutout allows you to charge the Apple Pencil (1st generation) by connecting it to the iPad's port, though you may need to be careful about the angle due to the case's thickness around the port area. For storage when not in use, you'll need to use a separate pencil case, the Apple Pencil's cap, or a third-party holder – the EVA foam construction doesn't include integrated pencil storage. If Apple Pencil storage is a priority, you might consider adding a stick-on pencil holder or loop accessory to the case. The raised screen edges don't interfere with edge-to-edge drawing or palm rejection functionality.
How long does shipping take to Brisbane and other Australian locations?
iBuy Heavy Duty cases ship from our Brisbane warehouse in Forest Lake with a standard two to four business day dispatch timeframe after order confirmation and payment processing. For Brisbane metro area customers including Forest Lake, Inala, Richlands, Darra, Springfield, Ipswich, and surrounding suburbs, Australia Post typically delivers within one to two business days after dispatch, meaning total time from order to delivery is usually three to six business days. Regional Queensland locations including Gold Coast, Sunshine Coast, Toowoomba, Cairns, and coastal areas typically receive deliveries within two to four business days after dispatch. Interstate shipments to Sydney, Melbourne, Adelaide, Perth, and other major cities generally arrive within three to five business days after dispatch. Remote areas may require additional delivery time depending on Australia Post schedules for those regions. All orders include tracking numbers provided via email once dispatched, allowing you to monitor delivery progress. For customers needing immediate availability, our Forest Lake retail location offers same-day pickup during business hours where you can purchase and take your case home immediately.