❓ Frequently Asked Questions
How does the luminous glitter quicksand effect work inside the case?
The luminous glitter quicksand effect is created by a sealed transparent chamber built into the back of the hard PC case. This chamber contains a specially formulated mineral oil liquid with suspended neon sand particles that flow freely when the case is moved or tilted. The neon sand particles are made from materials that absorb and store light energy when exposed to any light source, whether natural sunlight, room lighting, or artificial light. After being charged by light exposure, these particles emit a gentle glow in dark environments, creating the luminous effect. The flowing motion occurs because the mineral oil has a carefully calibrated viscosity that allows the glitter particles to move slowly and gracefully rather than rushing quickly or staying stuck in place. When you tilt your phone, gravity pulls the heavier particles downward through the liquid, creating the mesmerizing quicksand effect. The chamber is completely sealed during manufacturing to prevent any leakage, and the liquid inside is non-toxic and ROHS certified for safety. Small air bubbles may be present inside the chamber, which is completely normal and does not affect the functionality or visual appeal of the flowing effect.
Does this case fit both iPhone 12 and iPhone 12 Pro since they have different cameras?
Yes, this case fits both the iPhone 12 and iPhone 12 Pro perfectly despite these models having different camera configurations. While the iPhone 12 features a dual camera system and the iPhone 12 Pro has a triple camera system with an additional telephoto lens and LiDAR scanner, both phones share identical external dimensions at 146.7 millimeters tall, 71.5 millimeters wide, and 7.4 millimeters thick. Apple designed the iPhone 12 and 12 Pro with the same physical footprint and the same camera module housing size, even though the internal camera components differ. The camera cutout on this case is designed to accommodate the larger iPhone 12 Pro camera arrangement, which means it provides clearance for both the dual camera on the standard iPhone 12 and the triple camera plus LiDAR on the iPhone 12 Pro. The button placements, port locations, and speaker grilles are also identical between these two models, so all cutouts and button covers align correctly regardless of which model you own. However, this case is not compatible with the iPhone 12 mini, which is smaller at 5.4 inches, or the iPhone 12 Pro Max, which is larger at 6.7 inches.
How long does the glow-in-the-dark effect last after charging with light?
The glow-in-the-dark effect from the luminous neon sand typically provides a visible glow for approximately fifteen to thirty minutes after being fully charged with light, though the intensity gradually fades over this period. The initial glow immediately after charging is the brightest and most vibrant, then slowly diminishes as the stored light energy is released. Several factors affect both the intensity and duration of the glow. Stronger and longer light exposure charges the particles more completely, resulting in a brighter and longer-lasting glow. Direct sunlight provides the most effective charging, followed by bright artificial lights like LED bulbs and fluorescent tubes. Dim ambient lighting provides less charging energy. To maximize the glow effect, expose your phone case to bright light for at least ten to fifteen minutes before entering a dark environment. The luminous particles can be recharged unlimited times without degrading, so the effect remains consistent throughout the life of the case. Keep in mind that the glow is meant to be a subtle, ambient effect rather than a flashlight-level brightness. It creates a beautiful ethereal appearance in low-light situations like movie theaters, nighttime bedrooms, or camping scenarios.
Is the liquid inside the case safe and can it leak?
The liquid inside the quicksand chamber is completely safe and the case is designed to prevent leakage under normal use conditions. The liquid is a specially formulated mineral oil that is non-toxic, non-flammable, and ROHS certified for environmental and safety compliance. This is the same type of liquid used in novelty snow globes, liquid motion toys, and other consumer products that have been safely used for decades. The chamber is sealed during manufacturing using ultrasonic welding and adhesive bonding techniques that create a permanent, airtight seal. Under normal handling and even typical accidental drops, the chamber remains intact. However, extreme abuse such as deliberately puncturing the case with sharp objects, exposing it to extreme temperatures well beyond normal phone operating ranges, or crushing it with significant force could potentially compromise the seal. If the liquid were to leak despite being extremely unlikely, it would not damage your phone as mineral oil is non-conductive and evaporates without residue. The liquid also poses no skin irritation risk, though you should wash your hands after contact as you would with any oil-based substance. The glitter particles are also non-toxic plastic.
Will this case work with wireless charging and MagSafe?
This luminous glitter quicksand case is compatible with standard Qi wireless charging, allowing you to place your cased phone on a wireless charging pad and charge without removing the case. The TPU and PC materials used in the case construction do not block the electromagnetic field used for wireless energy transfer. The case thickness is within the range that typical Qi chargers can work through effectively. However, the quicksand chamber in the center back of the case does add some additional thickness compared to slim cases, which may slightly reduce wireless charging efficiency with some chargers. If you notice slower charging speeds, simply ensure your phone is well-centered on the charging pad. Regarding MagSafe specifically, this case does not have built-in MagSafe magnets, so the magnetic alignment feature will not work as strongly as with a dedicated MagSafe case. MagSafe chargers will still charge your phone through this case due to their Qi compatibility, but they may not snap on with magnetic precision and might shift slightly if the phone is moved. If you rely heavily on MagSafe magnetic attachment for wallets, car mounts, or battery packs, a case designed specifically for MagSafe would be a better choice.
How does the soft TPU edge combined with hard PC back provide protection?
The combination of soft TPU edges and a hard PC back creates a hybrid protection system that leverages the best properties of each material. TPU, or thermoplastic polyurethane, is a flexible rubber-like material that excels at absorbing and dispersing impact energy. When your phone hits the ground, the TPU edges compress on impact like a cushion, extending the duration of the impact and reducing the peak force transmitted to your phone. This is particularly effective for corner drops, which are statistically the most common type of phone drops and the most likely to cause damage. The TPU material also provides excellent grip, making your phone less likely to slip from your hand in the first place. The hard PC, or polycarbonate, back serves a different purpose. Its rigidity provides structural protection against bending forces and resists scratches, scrapes, and abrasion that would quickly wear down softer materials. The PC back also creates the stable chamber needed to contain the liquid quicksand without flexing or deforming. Additionally, the case features raised bezels around the screen created by the TPU edge extending slightly above the display. This lifted edge prevents the screen from contacting flat surfaces when placed face-down, protecting against scratches from tables, desks, and other surfaces.
What are the differences between the four color combinations available?
Each of the four color combinations creates a unique visual experience with the flowing quicksand effect. The Blue plus Green combination features neon sand particles in aqua blue and electric green shades that blend and swirl together as they flow, creating an oceanic tropical effect reminiscent of a Caribbean beach. This combination glows with a cool, refreshing color in the dark. The Blue plus White combination pairs bright blue particles with white or silver-toned glitter, creating a winter wonderland or icy glacier effect. The contrast between the blue and white creates distinct patterns as the particles flow past each other. The Orange combination features warm sunset tones with orange and golden yellow particles that create a fiery, energetic appearance. This option glows with warm amber tones in darkness and is perfect for those who prefer warmer color palettes. The Pink plus Purple combination blends hot pink with violet purple particles for a vibrant, playful aesthetic that appeals to those who love bold feminine colors. The purple and pink swirl together creating a magical, fantasy-like appearance that glows with soft pink and purple hues in the dark. All four combinations feature the same luminous glow-in-the-dark properties.
Are the small bubbles inside the liquid chamber normal?
Yes, small air bubbles inside the liquid quicksand chamber are completely normal and do not indicate any defect or quality issue with your case. These bubbles are an inherent characteristic of liquid glitter and quicksand cases and are present in virtually all products of this type, regardless of brand or price point. The bubbles form during the manufacturing process when the chamber is filled with liquid and sealed. Complete removal of all air is technically very difficult without expensive vacuum-sealing equipment that would significantly increase the product cost. The bubbles actually contribute to the visual effect in some ways, as they move differently than the heavier glitter particles and add another layer of motion to the flowing display. As you use the case, you may notice the bubbles moving to different positions within the chamber depending on how the phone is oriented. This is normal behavior. The bubbles will not grow larger over time under normal use conditions, though exposure to extreme temperatures could potentially affect them. Very cold temperatures can cause the liquid to contract and bubbles to appear larger, while high temperatures can cause expansion. These effects reverse when the case returns to normal room temperature. The bubbles do not affect the glow-in-the-dark properties or the protective function of the case.
How do I clean and care for my luminous quicksand case?
Cleaning and caring for your luminous quicksand case requires a gentler approach than standard rigid cases due to the liquid chamber component. For routine cleaning, remove the case from your iPhone and use a soft, lint-free microfiber cloth dampened with plain water to wipe down the exterior surfaces. This removes fingerprints, dust, and light smudges from both the TPU edges and the PC back. Avoid pressing hard on the liquid chamber area while cleaning. For more thorough cleaning, you can use a mild soap solution with lukewarm water. Apply the soapy water to your cloth rather than directly to the case, then gently wipe all surfaces. Rinse by wiping with a clean damp cloth to remove soap residue, then allow the case to air dry completely before reinstalling on your phone. Avoid using harsh chemicals, alcohol-based cleaners, acetone, or abrasive materials as these can damage the TPU material, cloud the PC back, or potentially affect the chamber seals. Do not submerge the case in water or run it under a strong stream of water. Also avoid exposing the case to extreme temperatures, leaving it in a hot car on summer days or in freezing conditions for extended periods as this can affect the liquid viscosity and potentially stress the chamber seals.
What are the shipping options for this case to Australian addresses?
JPC Mobile Accessories dispatches all iPhone case orders from our Brisbane warehouse within two to four business days of order confirmation, providing Australian customers with faster and more reliable delivery compared to international suppliers shipping from overseas. Standard shipping delivers within five to seven business days to addresses throughout Australia, including Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin, Canberra, and regional areas across the country. The lightweight nature of phone cases makes shipping economical regardless of your location within Australia. Express shipping is available for customers who want their case faster, providing delivery within two to three business days to major Australian metropolitan areas. Brisbane and South East Queensland customers typically receive their orders within one to two business days after dispatch thanks to our local warehouse location in Forest Lake. For customers who want immediate gratification or prefer to see the colors in person, local pickup is available at our Forest Lake workshop located at Shop 3a, 152 Woogaroo Street, Forest Lake QLD 4078. Pickup orders are typically ready within two hours during business hours. All cases are carefully packaged to protect the liquid chamber during transit. For questions about shipping or urgent delivery needs, contact us at 0480 039 913.