❓ Frequently Asked Questions
What is UDFPS and why does it need calibration?
UDFPS stands for Under Display Fingerprint Scanner, which is Google's implementation of an optical fingerprint sensor integrated beneath the OLED display. Unlike traditional capacitive fingerprint sensors that sit on the surface, UDFPS uses light from the display to illuminate your fingerprint while an optical sensor beneath captures the image for authentication. When you replace the OLED assembly including a new fingerprint sensor, the new sensor must be calibrated to work properly with the phone's security system. Calibration ensures the optical sensor is properly aligned with the display pixels that provide illumination, and the sensor's readings are correctly interpreted by the phone's software. Without calibration, the fingerprint sensor may not recognize fingers at all, may have poor accuracy, or may fail to register fingerprints. Google provides an official calibration tool at pixelrepair.withgoogle.com/udfps specifically for authorized repair technicians and users who have replaced their Pixel screens. The calibration process takes only a few minutes when connected to a computer via USB-C and is essential for restoring full fingerprint functionality after any screen replacement that includes a new UDFPS sensor.
Why must I remove the screen protector during first bootup?
During the first bootup after OLED installation, the Pixel 9 Pro performs critical touch panel calibration that maps the precise locations and pressure sensitivities across the display surface. This calibration ensures accurate touch registration and optimal fingerprint scanner performance. A screen protector, even a thin one, creates an additional layer that can interfere with this calibration process. The touch controller measures the exact electrical characteristics of the display surface, and a protector changes these readings. Additionally, the under-display fingerprint scanner calibration depends on specific optical properties of the bare display glass. A screen protector alters light transmission and reflection which can cause the fingerprint sensor calibration to be incorrect. If calibration occurs with a protector installed, you may experience touch accuracy issues, fingerprint recognition problems, or inconsistent sensor performance later. By removing the screen protector before first bootup and avoiding touching the display during the process, you ensure the phone calibrates to the actual display characteristics. After calibration completes successfully, you can safely apply a quality screen protector and the phone will compensate for the additional layer during normal use.
What does refurbished mean for this OLED assembly?
Refurbished in the context of this OLED assembly means the display has been professionally restored to like-new condition through a controlled refurbishment process. Typically, refurbished Pixel OLED assemblies start with genuine OLED panels that have been carefully removed from devices, then the glass layer is replaced with new glass, and any damaged components are replaced with new parts. The bezel frame included with this assembly is new, providing clean mounting points and proper fitment. The fingerprint sensor is included and functional with proper calibration. Each refurbished unit undergoes comprehensive testing including display uniformity checks for dead pixels or burn-in, touch sensitivity verification across all screen areas, fingerprint sensor functionality testing, and color accuracy assessment. Refurbished OLED offers an excellent balance of quality and value because you get OLED display technology with deep blacks and vibrant colors at a more accessible price point than brand new OEM assemblies. The 12-month warranty provides confidence that the refurbishment quality meets our standards. Professional installation is required to achieve proper results with any OLED assembly, refurbished or new.
Will the fingerprint sensor work after installation?
Yes, the fingerprint sensor will work after proper installation and calibration. This OLED assembly includes the under-display fingerprint sensor (UDFPS), which is integrated into the display module. However, unlike some other phone components that work immediately after installation, the UDFPS requires calibration using Google's official tool before it will function correctly. Without calibration, the fingerprint sensor may appear completely non-functional, may fail to recognize registered fingerprints, or may have very poor accuracy. The calibration process is straightforward using Google's web-based tool at pixelrepair.withgoogle.com/udfps. You connect the Pixel 9 Pro to a computer via USB-C cable, navigate to the calibration website, and follow the on-screen instructions. The calibration typically takes just a few minutes to complete. After successful calibration, you can register fingerprints through Settings as normal, and the sensor will provide reliable biometric authentication. Professional repair shops familiar with Pixel repairs include this calibration as part of their screen replacement service. If you're having the repair done professionally, confirm they will perform UDFPS calibration.
What is the bezel frame and why is it included?
The bezel frame is the structural housing that surrounds the OLED panel and provides mounting points for attaching the display assembly to the phone's chassis. It is the plastic or metal frame that holds the display in place and provides the finished edge appearance around the screen. Including the bezel frame with this OLED assembly offers several advantages for repair technicians and users. First, it simplifies installation because you do not need to carefully transfer the original frame from your damaged screen to the new display. Frame transfer is a delicate process that can damage the new OLED if not done carefully, and old frames may have damage or warping from the original break. Second, the new frame ensures proper fitment and alignment of the display within the phone chassis. Third, frames often have integrated components like adhesive channels and component mounting points that benefit from being new rather than reused. For Pixel 9 Pro, the frame color matches the device color, so this black frame assembly is designed for black Pixel 9 Pro devices. The included frame means less time spent on repair and reduced risk of damaging the new OLED during frame transfer procedures.
Why is professional installation required for this screen?
Google Pixel 9 Pro OLED replacement is an advanced repair requiring specialized equipment, skills, and software access. The phone uses strong waterproof adhesive that needs controlled heat application to soften without damaging internal components or the battery. Multiple delicate ribbon cables with tiny connectors must be properly disconnected and reconnected without tearing or damaging the contacts. The OLED panel itself is extremely fragile and can be permanently damaged by excessive pressure, bending, or static electricity during handling. Component transfer may be required for parts not included in the assembly, requiring precision work with tiny screws. After physical installation, UDFPS calibration requires a computer with USB connection and access to Google's calibration tool, which may not work on all systems. Battery disconnection must be performed correctly to prevent short circuits. Given the high value of the Pixel 9 Pro and the complexity of this repair, we strongly recommend having installation performed by qualified technicians experienced with Pixel devices. Professional repair shops have the proper tools including heat stations, ESD-safe workstations, precision driver sets, and experience performing UDFPS calibration successfully.
What display issues can this OLED replacement fix?
This refurbished OLED assembly can resolve most display problems caused by physical damage or component failure in your Google Pixel 9 Pro. Common issues it fixes include cracked or shattered front glass whether or not the display still functions underneath, completely black screen where the phone powers on but shows nothing, unresponsive touch across the entire screen or in certain areas only, ghost touching where phantom inputs register without physical contact, display flickering or unstable image output, vertical or horizontal colored lines appearing across the display, dead pixels or clusters of pixels not displaying correctly, OLED burn-in showing persistent ghost images of static content, green tint or color shifting issues common in damaged OLED panels, and fingerprint sensor failure if the damage affected the UDFPS module. Because this assembly includes the complete OLED panel, touch digitizer, bezel frame, and fingerprint sensor, it replaces all display-related components that commonly fail from impact damage. However, if issues are caused by logic board damage, damaged display connectors on the motherboard, or software problems, screen replacement alone may not resolve the underlying cause.
Does this display support all Pixel 9 Pro features?
Yes, this refurbished OLED assembly supports all the display-related features of the Google Pixel 9 Pro when properly installed and calibrated. The LTPO OLED technology provides the variable 1Hz to 120Hz refresh rate that enables smooth scrolling while conserving battery during static content. Always-On Display functionality works normally, showing time, notifications, and the At a Glance widget while the phone is locked. The display brightness, including the high peak brightness for HDR content, functions as designed. The under-display fingerprint scanner works after completing UDFPS calibration through Google's official tool. The capacitive multi-touch layer provides accurate touch response across the entire screen area. Color accuracy and the display's wide color gamut are maintained for vibrant photo and video viewing. The high pixel density of 495 pixels per inch ensures sharp text and images. Face unlock using the front camera continues working as this is separate from the display components. All Google and Android software features that utilize the display work normally after proper installation and calibration.
What is covered under the 12-month warranty?
Our 12-month warranty covers manufacturing and refurbishment defects in the OLED panel, touch digitizer, bezel frame, and fingerprint sensor under normal operating conditions. Covered issues include dead pixels or pixel clusters appearing without physical impact, OLED panel degradation or burn-in not caused by user abuse, touch digitizer malfunction or unresponsive areas developing during normal use, backlight or brightness issues not related to physical damage, fingerprint sensor failure after proper calibration when no physical damage occurred, color accuracy problems or display tinting appearing over time, and flex cable failures under normal use. To be eligible for warranty coverage, we recommend testing the display thoroughly before permanent installation and having installation performed by a qualified technician following proper procedures including UDFPS calibration. Warranty claims require proof of purchase and documentation of the defect with photos or video. The warranty does not cover physical damage from drops or impacts after installation, damage from improper installation procedures, liquid damage or moisture exposure, damage from use with incompatible devices, or fingerprint issues caused by failure to complete UDFPS calibration.
How long does Australian shipping take for this OLED?
This Google Pixel 9 Pro OLED assembly ships from our Brisbane warehouse in Forest Lake, Queensland with standard dispatch within two to four business days after order confirmation and payment processing. Brisbane metropolitan customers including suburbs like Forest Lake, Inala, Richlands, Springfield, Ipswich, and surrounding areas typically receive orders within three to six business days via Australia Post with full tracking and signature on delivery for this high-value item. Regional Queensland locations including Gold Coast, Sunshine Coast, Toowoomba, Cairns, and Townsville usually receive deliveries within four to seven business days. Interstate shipments to Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin, and Canberra metropolitan areas arrive within five to eight business days with complete tracking visibility throughout the delivery journey. Express shipping is available for urgent repairs requiring faster delivery within two to three business days to major metropolitan areas. Brisbane local pickup is available at our Forest Lake store at Shop 3a, 152 Woogaroo Street for same-day collection during business hours if in stock. Each OLED is carefully packaged in anti-static materials with protective foam to prevent damage during transit.
