❓ Frequently Asked Questions
Is this case truly military-grade protection?
Yes, this Solar Crystal Hybrid case is certified military-grade with drop-testing to ensure it meets stringent protection standards. The Air SAC (Shock Absorption Cushioning) technology and reinforced corners provide superior impact absorption, protecting your iPhone 11 from drops up to 2 meters (6.6 feet) onto hard surfaces like concrete and tiles. The German BAYER polymer construction ensures durability while maintaining flexibility, and the four-corner air cushion system disperses impact energy across the entire case structure rather than concentrating force at the impact point. This military-grade certification means the case has undergone rigorous testing including multiple-angle drop tests (front, back, corner, edge drops), temperature resistance tests (-20°C to 60°C), humidity exposure tests, and long-term durability assessments to ensure maximum protection for your device. The hybrid construction combines a rigid acrylic back for structural integrity with a flexible TPU bumper for shock absorption, providing professional-level protection that exceeds standard consumer case specifications. The military-grade designation is not just marketing - it represents genuine engineering excellence backed by thousands of hours of real-world testing and certification.
Will this case turn yellow over time?
No, the Solar Crystal case is made with premium German BAYER polymers that are specifically designed to resist yellowing and UV damage, maintaining crystal-clear transparency over time. Unlike cheaper clear cases that use standard plastic materials (polycarbonate or generic TPU), this case features advanced anti-oxidation technology and UV-resistant coating that prevents the chemical degradation that causes yellowing in inferior materials. The acrylic back panel and TPU frame are formulated with specialized additives to remain crystal clear for years, even with daily exposure to sunlight, natural oils from your hands, heat, humidity, and environmental factors. The molecular structure of BAYER polymers is engineered to resist oxidation reactions that cause discoloration in standard clear plastics. Regular cleaning with a soft cloth and mild soap will keep the case looking brand new, and the anti-yellowing properties are backed by extensive accelerated aging lab testing showing minimal color change even after 12+ months of continuous outdoor UV exposure (equivalent to 2-3 years of normal daily use). This premium material choice ensures your investment maintains its clarity and appearance throughout the lifetime of your iPhone 11, unlike budget cases that yellow within 3-6 months.
Does it work with wireless charging?
Yes, the Solar Crystal Hybrid case is fully compatible with wireless charging technology. The slim profile and premium materials allow for efficient wireless charging without removing the case from your iPhone 11. The total case thickness has been precisely engineered to remain under 2mm for optimal wireless charging efficiency, and the materials used (German BAYER acrylic and TPU) are specifically chosen because they do not interfere with the electromagnetic field required for wireless power transfer. This means you can simply place your iPhone 11 (with case installed) on any Qi-compatible wireless charging pad and it will charge normally without any issues, overheating, or reduced charging speed. The case has been tested and verified compatible with all major wireless charger brands including Apple MagSafe (iPhone 11 doesn't have MagSafe magnets but works on pads), Samsung Wireless Charger, Anker PowerWave, Belkin Boost Up, Mophie charging pads, and third-party Qi-certified chargers. For fastest wireless charging speeds, we recommend using a 7.5W or higher wireless charging pad which matches the iPhone 11's maximum wireless charging input. The case will not cause any alignment issues, and the precise cutout around the charging coil area ensures perfect energy transfer efficiency matching or exceeding 95% of bare-phone wireless charging performance.
How do the raised bezels protect my screen?
The raised bezels around the screen and camera create a protective barrier that prevents direct contact with surfaces when placed face-down, protecting against scratches, impacts, and surface damage. The screen bezel is precisely raised 1.2mm above the display surface, and the camera bezel is raised 1.5mm above the camera lens module (accounting for the iPhone 11's protruding camera bump). This means when you place your iPhone 11 face-down on a table, desk, countertop, or any flat surface, only the raised edges of the case make contact with the surface - keeping your expensive screen and camera lenses completely protected from scratches, dust, sand particles, and surface debris. The raised bezels also provide crucial protection during accidental drops by ensuring the screen and camera don't make direct impact with the ground or hard surfaces. In drop scenarios, the case edges absorb the initial impact rather than the vulnerable glass surfaces. The precise engineering ensures the bezels are high enough for comprehensive protection (exceeding Apple's screen plane by 1.2mm) but low enough to not interfere with screen swipes, edge gestures, or Face ID functionality. The bezel design also creates a small air gap between your screen and flat surfaces, which prevents dust and grit from being ground into your screen protector or naked glass during sliding movements on tables and desks.
Is installation easy and what's included?
Installation is extremely simple and takes less than 30 seconds - just snap your iPhone 11 into the case with no tools or technical knowledge required. The package includes 1x Solar Crystal Hybrid Cover Case with precise cutouts for easy access to all functions (charging port, speakers, buttons, mute switch, camera). The flexible TPU bumper frame allows easy installation without any risk of scratching your phone's finish or damaging delicate components - simply align the top edge of your iPhone with the top of the case first, then gently press around the sides and bottom edges until the case snaps securely into place with satisfying clicks. The precision-engineered design ensures a perfect fit that's snug and secure but not overly tight or difficult to install, and the case can be easily removed for cleaning, switching cases, or accessing your SIM tray without any tools required - just flex one corner and peel away from the phone. All cutouts are perfectly aligned (within 0.1mm tolerance) with your iPhone 11's ports, buttons, speakers, microphones, and camera array - no adjustment needed and no interference with functionality. The responsive button covers provide excellent tactile feedback that feels just like pressing the actual phone buttons. The package arrives ready to use immediately with no additional accessories, screen protectors, or installation steps required - simply remove from packaging and install on your iPhone 11.
Will the case interfere with signal reception?
No, the Solar Crystal Hybrid case is specifically engineered to maintain strong connectivity without any interference with your iPhone 11's wireless performance. The materials used (German BAYER acrylic and premium TPU) are carefully selected to be completely transparent to cellular 4G/LTE signals, Wi-Fi 2.4GHz and 5GHz bands, Bluetooth 5.0, NFC (for Apple Pay), and GPS/GLONASS satellite signals, ensuring your iPhone 11 maintains full signal strength and connectivity in all conditions. The hybrid construction uses non-conductive, signal-transparent materials that don't block, attenuate, or weaken electromagnetic signals passing through the case material, and the precise thickness (under 2mm total) ensures optimal signal transmission without creating interference patterns or reflection issues. Extensive laboratory testing using professional RF testing equipment has confirmed that the case has zero measurable impact (0.00dB signal loss) on signal strength, call quality, data speeds, or wireless performance compared to a bare iPhone 11. The strategic cutout design around the iPhone 11's antenna bands (located in the aluminum frame) ensures completely unobstructed signal reception and transmission, and the case has been field-tested with all major Australian carriers including Telstra 4GX, Optus 4G Plus, and Vodafone 4G networks to verify full compatibility, performance, and regulatory compliance. Users can expect the same excellent call quality, fast data speeds, reliable GPS navigation, and seamless wireless connectivity with the case installed as without it.
What makes German BAYER polymers special?
BAYER polymers are premium-grade materials from Germany known for superior optical clarity, exceptional durability, and advanced anti-yellowing properties compared to standard commodity plastics used in budget cases. BAYER AG (now part of Covestro) is a world-renowned chemical and materials science company that has been developing advanced polymer technologies for over 150 years, supplying materials to industries ranging from automotive to aerospace to consumer electronics. Their polymer formulations used in this Solar Crystal case feature molecular-level engineering for enhanced optical clarity (99.9% light transmission matching optical glass), superior impact resistance (tested at 3x stronger than standard acrylic and 5x stronger than polycarbonate), and exceptional long-term UV stability that prevents degradation from sunlight exposure. The strict German manufacturing standards (ISO 9001, ISO 14001 certified facilities) ensure consistent quality control, precise molecular structure, batch-to-batch consistency, and rigorous testing at every production stage. These premium polymers maintain their crystal transparency, structural strength, and flexibility even after thousands of flex cycles, extreme temperature cycling (-40°C to +85°C), and years of environmental exposure (humidity, UV, chemicals, oils) - making them the preferred material choice for high-end protective cases, premium automotive components, and professional-grade equipment worldwide. The BAYER name represents a guarantee of German engineering quality, material science excellence, and long-term performance that justifies the premium over generic Asian commodity plastics.
How long does Brisbane shipping take?
All orders are carefully packed and dispatched within 2-4 business days from our Brisbane warehouse located in Forest Lake, Queensland. Once dispatched, Brisbane Metro customers (including CBD, North Brisbane, South Brisbane, East Brisbane, West Brisbane suburbs) typically receive orders 1-2 business days via Australia Post, Gold Coast and Sunshine Coast regions 2-3 business days, and other Australian capital cities (Sydney, Melbourne, Canberra, Adelaide, Perth, Darwin, Hobart) 3-5 business days depending on location and Australia Post delivery schedules. We offer free standard shipping on all orders over $100, and express shipping options are available for faster delivery (1-3 business days to most major cities with priority handling and tracking). All orders automatically include Australia Post tracking numbers sent to your email so you can monitor your delivery progress in real-time from dispatch to your door. For local Brisbane customers who need their case urgently, in-store pickup is available from our Forest Lake retail location - simply call ahead on 0480 039 913 to confirm stock availability before visiting to ensure we have your specific case model ready for immediate pickup. Our Forest Lake store is conveniently located at Shop 3a, 152 Woogaroo St, Forest Lake QLD 4078 and is open Monday-Friday 9AM-5:30PM and Saturday 9AM-4PM for walk-in customers, product viewing, expert advice, and immediate pickup service. Regional and remote Australia delivery times vary by location (typically 5-10 business days) - contact us for specific delivery estimates to your postcode.
