❓ Frequently Asked Questions
How does the automatic clamping feature work?
The iQuick Q5 features an intelligent automatic clamping system that uses touch-sensitive technology combined with motorised arms to securely grip your phone. When you place your smartphone against the charging pad, the built-in sensors detect the presence of your device and automatically activate the motorised clamps, which smoothly close inward to hold your phone firmly in place. The clamping arms are engineered with silicone padding to protect your phone's surface from scratches while maintaining a secure grip even on bumpy roads or sudden stops. To release your phone, simply touch either of the quick-release buttons located on both sides of the holder, and the arms will automatically open outward, allowing you to easily remove your device with one hand. This touch-and-go functionality is specifically designed for driver safety, eliminating the need to fumble with manual clamps or two-handed operation while your attention should be on the road. The auto-scaling feature also means the clamps adjust their grip strength based on your phone's size, providing appropriate pressure for devices ranging from four inches to six point nine inches without over-clamping smaller phones or under-gripping larger ones.
Will wireless charging work through my phone case?
The iQuick Q5 wireless car charger is designed to charge through most standard phone cases up to eight millimetres thick, which accommodates the vast majority of protective cases on the market including silicone, TPU, leather, and thin plastic cases. However, there are certain case types that will interfere with wireless charging functionality and should be removed before use. Metal cases, cases with metal plates or magnetic mounts attached, wallet cases with card holders containing credit cards, and extremely thick rugged cases exceeding eight millimetres will block or significantly reduce wireless charging efficiency. Cases with built-in PopSocket attachments or ring holders may also prevent proper contact between your phone and the charging coil, resulting in slower charging or no charging at all. For optimal fifteen-watt fast charging performance, thinner cases under five millimetres provide the best results with highest efficiency. If you're experiencing slow charging or intermittent charging connection, try removing your case to test direct charging, which will help determine if your case is affecting performance. Most users find that standard Apple silicone cases, Samsung silicone covers, and third-party slim cases work perfectly with this wireless charger without any issues.
What power adapter do I need for 15W fast charging?
To achieve the maximum fifteen-watt wireless charging speed, you need to power the iQuick Q5 with a QC 3.0 (Quick Charge 3.0) compatible car charger or power adapter that can deliver nine volts at two amps through the USB-C connection. The charging speed is directly dependent on the power source, so using an underpowered adapter will result in slower charging speeds even though the Q5 is capable of fifteen watts. A standard five-volt two-amp power source will limit charging to approximately five watts, which is suitable for slow overnight charging but not ideal for quick top-ups during your commute. For iPhone users, seven point five watts is the maximum wireless charging speed supported by Apple devices, so using a QC 3.0 adapter will provide optimal iPhone charging without any benefit from the fifteen-watt capability. Samsung and other Android phones that support fifteen-watt wireless charging will benefit from the full fast-charging capability when paired with an appropriate power source. The Q5 uses USB-C input, so ensure your car charger has a USB-C port or use a USB-A to USB-C cable with a QC 3.0 USB-A car charger. Many newer vehicles come with built-in USB-C ports that provide sufficient power for fast wireless charging.
How does the cooling system prevent overheating?
The iQuick Q5 incorporates a physical convection cooling system designed to manage heat generated during wireless charging, which is essential for maintaining battery health and charging efficiency. The holder features strategically placed ventilation holes on both the back panel and top section that allow air to flow through the unit, carrying heat away from the charging coil and your phone's battery. This passive cooling approach is more reliable than fan-based systems because it has no moving parts that can fail or create noise during operation. Heat management is particularly important during fast charging at fifteen watts, where thermal buildup can trigger your phone's built-in safety features to throttle charging speed or temporarily pause charging until temperatures decrease. By maintaining lower operating temperatures, the Q5's cooling design allows sustained fast charging without the speed reductions that occur with enclosed chargers lacking ventilation. The cooling system also protects your phone's battery longevity, as lithium-ion batteries degrade faster when regularly exposed to high temperatures during charging. When the charger is mounted on an air vent, you can direct cool air conditioning toward the holder for additional cooling assistance during hot summer months, further enhancing the thermal management capabilities.
Which mounting option is better - air vent or suction cup?
Both mounting options included with the iQuick Q5 have distinct advantages depending on your vehicle setup and personal preferences. The air vent mount offers several benefits including quick installation and removal, positioning your phone at a natural eye level for safer glancing at navigation, and the bonus of air conditioning helping to cool your phone during charging in hot weather. However, air vent mounts may not work well with circular or unusually shaped vents, and the added weight could potentially affect delicate vent blade mechanisms in some vehicles. The suction cup mount provides more flexibility in positioning, allowing you to place your phone on the windshield or dashboard exactly where you want it, which is particularly useful for larger vehicles where air vents may be positioned too low. The suction cup's adjustable arm also allows for greater reach and angle adjustment compared to the fixed position of air vent mounting. The downside is that suction cups can lose grip over time especially in extreme temperatures, and windshield mounting may obstruct your view or be illegal in certain jurisdictions. Many users try both options and settle on whichever works best for their specific vehicle interior layout.
What is the gradient atmosphere light and can it be turned off?
The iQuick Q5 features a round LED atmosphere light ring that creates a stunning visual effect during night-time driving by cycling through different colours in a smooth gradient pattern. This decorative lighting adds a premium aesthetic to your car interior and makes it easier to locate and place your phone in the holder when driving in dark conditions. The light ring illuminates the charging area with a soft glow that transitions through colours, creating a modern ambient lighting effect similar to those found in luxury vehicles. The atmosphere light is designed to enhance rather than distract, with brightness levels calibrated to be visible without being harsh or diverting attention from the road. Many users appreciate the visual confirmation that the charger is powered and ready to accept their phone. The light typically activates when the unit is powered on and may change behaviour based on charging status, glowing differently when actively charging versus idle. Regarding whether the light can be disabled, this depends on the specific unit configuration, though most users find the gentle illumination adds to the driving experience rather than being bothersome. The light is positioned around the outer ring of the charger where it provides ambient illumination without directly shining into your eyes.
Is this charger compatible with MagSafe iPhones?
Yes, the iQuick Q5 is fully compatible with all MagSafe-equipped iPhones including iPhone 12, 13, 14, and 15 series models, charging them wirelessly at Apple's standard seven point five watt wireless charging speed. However, it's important to understand that the Q5 is a Qi wireless charger, not a MagSafe charger, which means it doesn't utilise the magnetic alignment system built into MagSafe iPhones. This has a few practical implications. First, you won't get the magnetic snap-on attachment that MagSafe chargers provide, though the auto-clamping arms securely hold your phone regardless. Second, the charging speed is limited to seven point five watts rather than the fifteen watts that MagSafe chargers can deliver to compatible iPhones. Third, MagSafe cases and accessories on your phone won't interfere with charging since the Q5 uses standard Qi protocols. For most users, the difference between seven point five watt and fifteen watt charging is minimal during typical commute times, and many prefer the versatility of a Qi charger that works with any wireless-charging-capable phone rather than being limited to Apple devices only. The Q5's physical clamping mechanism provides reliable phone retention that some users prefer over magnetic attachment alone.
Will my phone stay secure on bumpy roads?
The iQuick Q5 is engineered to maintain a secure grip on your phone even during challenging driving conditions including bumpy roads, sudden braking, sharp turns, and speed bumps. The automatic clamping arms feature a motorised grip mechanism that applies consistent pressure to hold your phone firmly throughout your journey, unlike spring-loaded holders that may loosen over time or vibrate open on rough terrain. The silicone padding on the clamp arms and bottom support creates a high-friction surface that prevents your phone from slipping within the holder even when the car is vibrating. The adjustable bottom support bracket adds an additional point of contact that prevents your phone from sliding downward out of the charging position, which is particularly important for proper wireless charging alignment. Both included mounting systems are designed for automotive use with features like silicone damping in the air vent clip and strong adhesion in the suction cup that absorb road vibrations rather than transferring them to the phone holder. Australian road conditions can be challenging, and this holder is designed to handle corrugated roads, construction zones, and general highway driving without losing grip on your device. The combination of motorised clamping, silicone grip surfaces, and stable mounting creates a reliable system for everyday Australian driving conditions.
What does the 2-year warranty cover?
The two-year warranty provided with your iQuick Q5 purchase from JPC Mobile Accessories covers manufacturing defects and premature component failure that affect the charger's functionality during normal use. This includes issues such as the automatic clamping mechanism failing to open or close properly, wireless charging coil failure resulting in inability to charge phones, the atmosphere light malfunctioning or not illuminating, motor failure affecting the auto-clamp feature, USB-C port defects preventing power connection, and electrical component failures within the charging circuitry. The warranty protects against receiving a defective product or experiencing unexpected failures due to manufacturing quality issues rather than user damage or wear. Coverage does not extend to physical damage from drops, impacts, liquid exposure, or incorrect installation that causes damage. Normal wear items such as suction cup grip strength reduction over time, minor cosmetic scratches, or silicone pad wear are expected and not covered. Misuse including using incompatible power sources that exceed specifications, physical modification, or using the product outside its intended automotive mounting application voids warranty coverage. To make a warranty claim, retain your proof of purchase and contact our Brisbane team who will assess whether the issue qualifies for replacement under warranty terms.
What are the shipping options for delivery in Australia?
JPC Mobile Accessories dispatches all iQuick products from our Brisbane warehouse within two to four business days of order confirmation. Standard shipping delivers within five to seven business days to addresses throughout Australia, covering all capital cities including Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin, and Canberra, as well as regional and rural areas. This option provides excellent value when you're not in urgent need of your wireless car charger. Express shipping is available for faster delivery, providing arrival within two to three business days to major Australian metropolitan areas, ideal if you want to upgrade your car charging setup quickly. Brisbane and South East Queensland customers often receive orders within one to two business days after dispatch due to proximity to our warehouse location. For local Brisbane customers requiring immediate pickup, orders can be collected at our Forest Lake workshop located at Shop 3a, 152 Woogaroo Street, Forest Lake QLD 4078, typically ready within two hours during business hours. Please call ahead at 0480 039 913 to confirm stock availability before visiting. All orders include tracking numbers sent via email so you can monitor delivery progress from dispatch to doorstep arrival. The iQuick Q5 is carefully packaged to prevent damage during transit.
