❓ Frequently Asked Questions
What does "BQ7 Best Quality Aftermarket" mean compared to standard aftermarket screens?
BQ7 designation represents our highest tier of aftermarket screen assemblies, specifically positioned above standard budget incell options available in the Australian market. While typical aftermarket screens meet basic functionality requirements, BQ7 products undergo enhanced quality control processes, use premium-grade LCD panels selected for superior brightness uniformity and color accuracy, and incorporate feedback-driven design improvements that address common failure modes observed in standard aftermarket assemblies. Our product development team actively monitors warranty returns, analyzes technician feedback from Brisbane and Australian repair shops, and implements continuous manufacturing refinements to maintain consistent quality across production batches. This means BQ7 screens exhibit lower fault rates, more reliable touch sensitivity, better backlight longevity, and improved resistance to common issues like touch IC failures or backlight flickering compared to generic aftermarket alternatives. The "customized for Australian repair market" designation reflects specific quality standards and testing protocols designed to meet the expectations of professional Australian repair technicians who need reliable parts they can confidently install in customer devices. While BQ7 screens remain aftermarket products priced competitively below OEM refurbished options, they bridge the gap between budget-tier screens and premium alternatives, providing repair shops with a dependable middle-ground option for customers seeking quality repairs without premium pricing. The continuous improvement cycle ensures BQ7 products evolve alongside iOS updates and changing market requirements, maintaining compatibility and reliability as Apple releases new software versions.
What does "Diagnosable" mean and how does it benefit repair technicians?
Diagnosable screen assemblies include functional flex cables and connectors that allow technicians to test screen operation before committing to full installation in the customer's iPhone 14. This pre-installation diagnostic capability represents a crucial quality assurance step that prevents wasted labor and customer dissatisfaction from installing faulty screens. Using standard iPhone 14 testing equipment or diagnostic connectors, technicians can connect the BQ7 assembly to the device logic board before removing original adhesive, transferring IC chips, or sealing the device. During diagnostic testing, verify touch digitizer responsiveness across all screen zones, check LCD backlight operation and brightness uniformity, test for dead pixels or display defects, confirm proper flex cable connectivity without intermittent issues, and validate that all display zones illuminate correctly without dark spots or backlight bleeding. This testing process typically requires 2-3 minutes but can save 30-45 minutes of wasted repair time if a screen arrives with manufacturing defects. For repair shops processing multiple iPhone 14 repairs daily, diagnosable screens significantly reduce warranty callback rates by catching defective assemblies before installation rather than discovering problems after sealing the device and returning it to customers. The diagnosable feature particularly benefits insurance repair programs and high-volume shops where efficiency and first-time fix rates directly impact profitability. Additionally, diagnosable screens allow technicians to verify compatibility with specific iPhone 14 variants and confirm proper functionality with the device's specific logic board revision before completing the repair, reducing troubleshooting time when encountering unusual device configurations or software versions.
Do I need to transfer IC chips from the original screen to avoid "Unknown Part" warnings?
Yes, transferring IC chips from the customer's original iPhone 14 screen to the BQ7 replacement assembly is necessary to eliminate the "Unable to Verify Genuine Apple Part" message that appears in Settings and restore full True Tone functionality. Apple's serialization system pairs specific IC chips to each iPhone's logic board, and installing aftermarket screens without these paired chips triggers persistent warning messages and disables True Tone automatic color temperature adjustment. The BQ7 assembly is configuration-ready, meaning it's designed with proper IC chip landing pads and flex cable architecture to accept transplanted chips without modification. Required chip transfers include the True Tone IC chip (enables True Tone color calibration), ambient light sensor IC (automatic brightness adjustment), and proximity sensor components (screen dimming during calls). The transfer process requires professional micro-soldering equipment including a quality hot air rework station capable of precise temperature control, sharp precision tweezers for handling delicate IC chips, and steady hands with micro-soldering experience to avoid damaging chips during removal and reinstallation. Most Australian repair technicians performing iPhone screen repairs regularly already possess this equipment and skill level, though shops without micro-soldering capabilities can opt to install screens without IC transfer while informing customers about the Unknown Part message. Some iOS versions (iOS 15.2+) reduced warning prominence, and iOS 18 improved aftermarket screen compatibility, though True Tone restoration still requires IC transfer. Alternative options include using True Tone programmers to flash new serial data, though results vary by programmer quality and iOS version. For repair shops offering premium service, IC transfer ensures customers receive fully functional devices without warning messages, justifying slightly higher repair pricing compared to basic screen replacement without chip transfer.
How does incell LCD quality compare to the original OLED screen in iPhone 14?
iPhone 14 originally shipped with OLED display technology offering superior contrast ratios, true black levels, and slightly better color vibrancy, so installing incell LCD represents a technology downgrade customers should understand before approving repairs. However, BQ7 incell LCD assemblies provide practical advantages that make them suitable for many repair scenarios despite technical differences. Incell LCD technology delivers stable, consistent brightness levels that many users find perfectly adequate for daily use including texting, browsing, social media, photography, and video watching. The integrated backlight system in incell screens provides uniform illumination without the organic degradation that can affect OLED panels over years of use, potentially offering longer lifespan in some usage scenarios. Power efficiency differences are minimal in real-world use – while OLED theoretically consumes less power displaying dark content, typical mixed-use scenarios show comparable battery performance between quality incell LCD and OLED. The primary visual differences customers notice include slightly less vibrant colors (narrower color gamut), absence of true black levels (LCD backlight produces dark gray rather than pure black), and marginally thicker screen assembly (adds ~0.5mm to device thickness). For cost-conscious customers, insurance repairs with deductibles, devices being prepared for trade-in or resale, or situations where original OLED pricing exceeds device value, incell LCD provides functional screen replacement at accessible pricing. Many Australian repair shops offer tiered pricing with incell LCD as the budget option alongside premium OLED alternatives, allowing customers to choose based on budget and quality expectations. BQ7 incell quality specifically addresses common cheap LCD problems like poor viewing angles, excessive backlight bleeding, or rapid brightness degradation by using higher-grade panels that maintain acceptable performance throughout the warranty period and beyond.
What is covered under the 12-month warranty and how do I make warranty claims?
The comprehensive 12-month Australian warranty covers manufacturing defects and premature failure of BQ7 screen assemblies, protecting your repair business from unexpected parts costs when screens fail due to quality issues rather than customer damage or misuse. Covered warranty scenarios include touch digitizer failures (dead zones, phantom touches, complete touch unresponsiveness), LCD display defects (dead pixels, stuck pixels, backlight failures, display flickering or lines), backlight issues (dim screen, uneven backlight distribution, complete backlight failure), flex cable failures (intermittent connection, damaged connectors), and premature component degradation occurring during normal use. Warranty specifically excludes customer-caused damage including cracked glass from drops or impacts after installation, water damage or liquid exposure, physical stress damage, damage from improper installation techniques, modifications or attempted repairs by customer, and normal wear and tear beyond expected lifespan. To initiate warranty claims, contact our Brisbane support team at 0480 039 913 or email with your original purchase order number, installation date, detailed description of the defect including symptoms and troubleshooting performed, and photos or video demonstrating the screen issue if possible. Our warranty team typically responds within 24 hours with troubleshooting guidance to rule out installation issues, and approved warranty claims receive replacement screens shipped from Brisbane warehouse within 1-2 business days for metro areas. For legitimate warranty defects, we cover replacement screen costs while repair shops typically handle labor costs for reinstallation as part of their customer service. The warranty claim process is streamlined for professional repair businesses – we understand technicians can accurately diagnose screen defects versus customer damage, so approved claims ship quickly without requiring return of defective screens in most cases. This fast warranty support helps maintain your customer relationships and protects your business reputation when the rare BQ7 screen arrives with manufacturing defects or experiences premature failure within the 12-month coverage period.
How long does shipping take to Brisbane and other Australian locations?
BQ7 iPhone 14 screen assemblies ship from our Brisbane warehouse in Forest Lake with standard 2-4 business day dispatch timeframe after order confirmation and payment processing, though in-stock items often ship same-day or next-day when orders are placed before 2:00 PM AEST weekdays. For Brisbane metro area repair shops including Forest Lake, Inala, Richlands, Darra, Springfield, Ipswich, Logan, Caboolture, Sunnybank, Indooroopilly, and surrounding suburbs, Australia Post typically delivers within 1-2 business days after dispatch, meaning total time from order placement to delivery usually ranges 2-4 business days for urgent repair needs. Queensland regional locations including Gold Coast, Sunshine Coast, Toowoomba, Cairns, Townsville, Mackay, Rockhampton, and Bundaberg typically receive deliveries within 2-3 business days after dispatch for a total timeframe of 4-7 business days depending on Australia Post service schedules. Interstate shipping to Sydney, Melbourne, Adelaide, Perth, Canberra, Hobart, and Darwin follows Australia Post standard delivery times of 3-5 business days after dispatch, with total order-to-delivery timeframe of 5-9 business days under normal conditions without postal delays. For urgent same-day requirements, Brisbane repair shops can arrange pickup at our Forest Lake retail location at Shop 3a, 152 Woogaroo St during business hours Monday-Friday 9:00 AM - 5:00 PM and Saturday 10:00 AM - 5:00 PM, providing immediate access to replacement screens for time-sensitive repairs or while-you-wait customer commitments. We provide tracking numbers via email once screen assemblies ship, allowing real-time delivery monitoring through Australia Post tracking portal with estimated delivery dates. Bulk orders for repair shops stocking inventory, multi-location repair chains, or insurance repair programs qualify for priority dispatch arrangements and volume pricing – contact our wholesale team at 0480 039 913 to discuss expedited shipping options, standing inventory programs, or next-day delivery for Brisbane metro emergency repair situations. We understand repair businesses depend on reliable parts availability to maintain customer commitments and minimize device downtime, so our logistics prioritize fast fulfillment from Australian stock rather than international shipping delays that can strand customer devices awaiting parts.
Is this screen suitable for insurance repairs and customer trade-in devices?
Yes, BQ7 incell LCD assemblies are particularly well-suited for insurance repair programs and devices being prepared for trade-in or resale where balancing cost efficiency with acceptable quality is essential. Insurance repairs often involve customer deductibles where excessive repair costs don't make financial sense – BQ7 screens provide functional replacement that satisfies insurance claim requirements while keeping overall repair costs reasonable for insurers and customers paying deductibles. The diagnosable feature helps insurance repair centers maintain high first-time fix rates required by insurance contracts, and the 12-month warranty provides protection against premature failures that could trigger additional claims. For devices being traded in to carriers, retailers, or buyback programs, BQ7 screens offer sufficient quality to pass visual and functional inspections while maximizing repair profitability – trade-in evaluators typically assess screen functionality, touch responsiveness, and absence of cracks rather than distinguishing between OLED and LCD technology, so quality incell screens allow devices to qualify for highest trade-in tiers without premium screen investment. Repair shops serving business fleet customers replacing aging iPhone 14 devices also benefit from BQ7's balance of quality and cost-efficiency when repairing multiple devices simultaneously before resale or redeployment. However, for customers planning long-term device ownership, using iPhone 14 as their primary device for 2-3+ years, or customers specifically requesting premium repairs matching original specifications, repair shops should offer OLED alternatives alongside BQ7 incell options with clear explanations of quality differences and pricing tiers. The key is transparent communication – when customers understand they're receiving quality aftermarket LCD technology rather than original OLED but at significantly reduced cost, most appreciate the option for budget-conscious repairs. Professional repair shops typically maintain inventory of both BQ7 incell and premium OLED options, allowing same-day repairs across different customer budget requirements and repair scenarios from basic functionality restoration to premium quality matching original specifications.
What installation tools and skills are required to install this screen assembly?
Installing BQ7 iPhone 14 screen assemblies requires intermediate to advanced iPhone repair skills, specialized tools, and ideally micro-soldering capabilities for IC chip transfer to achieve optimal results without Unknown Part warnings. Essential tools include precision pentalobe and tri-point screwdrivers for iPhone 14 security screws, plastic prying tools and spudgers for safely separating adhesive without damaging internal components, suction cup for lifting screen assembly, tweezers for handling small screws and flex cables, and heat gun or iOpener for softening adhesive during removal. For technicians performing IC chip transfer, additional required equipment includes a quality hot air rework station with precise temperature control (350-400°C typical), micro-soldering iron for fine work, flux for chip removal and installation, magnification (microscope or magnifying headset) for working with tiny IC components, and steady hands with micro-soldering experience to avoid destroying expensive chips during transfer. The installation process typically follows this sequence: power off device and remove pentalobe screws, carefully heat and separate adhesive around perimeter, disconnect battery immediately for safety, remove broken screen assembly while noting screw locations and cable routing, transfer IC chips from original screen if performing True Tone restoration (requires micro-soldering), test BQ7 screen assembly before full installation using diagnosable feature, install replacement screen's flex cables in proper sequence (display, digitizer, front sensor assembly), reconnect battery and test functionality before sealing, apply fresh adhesive strips around frame perimeter, press and seal new screen assembly to frame ensuring proper alignment, and reinstall pentalobe security screws. Skilled technicians typically complete basic screen replacement in 15-30 minutes, while IC chip transfer adds 15-20 minutes for experienced micro-solderers. Repair shops without micro-soldering capabilities can still successfully install BQ7 screens for functional repairs while informing customers about the Unknown Part message that will appear without IC transfer. For shops new to iPhone 14 repairs, we recommend practicing on donor devices before customer repairs, watching detailed repair videos specific to iPhone 14 screen replacement, and investing in quality tools rather than cheap alternatives that increase risk of device damage during repairs.
How should I explain incell LCD vs OLED quality differences to customers?
Transparent communication with customers about screen technology differences helps manage expectations and builds trust while offering appropriate repair options for different budgets and requirements. An effective customer explanation approach starts with acknowledging that iPhone 14 originally came with OLED screen technology offering premium display quality, then explaining that quality aftermarket LCD options like BQ7 provide functional screen replacement at significantly reduced cost with some visual differences. Most customers appreciate clear, jargon-free comparisons: "Your iPhone 14 originally had an OLED screen which produces very deep blacks and vibrant colors. The BQ7 replacement screen uses LCD technology which displays everything clearly for normal use like texting, browsing, photos, and videos, but the blacks won't be quite as deep and colors won't be quite as vibrant as the original. For everyday use, most customers find the quality perfectly acceptable, and it costs significantly less than premium OLED replacement options." Emphasize functional benefits customers care about: "The LCD screen will work reliably for all your apps, has good brightness for outdoor viewing, and comes with a 12-month warranty. Your touch screen will be fully responsive, Face ID will work normally after installation, and the phone will function exactly the same for everything you do – just with slightly less vibrant display quality." Offer tiered options when appropriate: "We have two screen options for iPhone 14 repairs. The BQ7 LCD screen provides good quality at a lower price point, perfect for budget-conscious repairs or devices you plan to upgrade soon. For customers wanting to match the original screen quality as closely as possible, we also offer premium OLED replacement at a higher price. Which option better fits your needs and budget?" This approach respects customer intelligence while helping them make informed decisions based on their specific circumstances rather than feeling pressured into premium repairs they don't need or can't afford.
Can I order bulk quantities for repair shop inventory with volume pricing?
Yes, we offer volume pricing and wholesale programs specifically designed for professional repair businesses, multi-location repair chains, insurance repair centers, and mobile repair operators who stock inventory to ensure same-day repair capabilities for customers. Bulk ordering provides significant cost savings compared to single-unit pricing while ensuring consistent parts availability for your most common iPhone 14 screen repairs without delays waiting for supplier shipments. Our wholesale pricing tiers typically start at 5-unit orders with progressive discounts for 10-unit, 25-unit, and 50+ unit quantities – contact our wholesale team at 0480 039 913 or email to discuss current volume pricing that varies based on market conditions and order quantities. Beyond simple per-unit discounts, wholesale accounts receive benefits including priority order processing and expedited dispatch, dedicated wholesale account manager for inventory planning and technical support, flexible payment terms for established accounts (net 7, net 14, net 30 depending on credit approval), advance notification of product updates or quality improvements to BQ7 specifications, and preferential access to inventory during high-demand periods or supply constraints. For repair businesses processing significant iPhone 14 repair volume, maintaining stock of 10-20 BQ7 screens enables same-day turnaround for walk-in customers rather than multi-day waits for parts shipping, significantly improving customer satisfaction and competitive positioning. Our Forest Lake Brisbane warehouse location allows local repair shops to arrange periodic inventory pickup rather than relying entirely on shipping, and we can accommodate special requirements like split shipments to multiple locations for repair chains operating across Queensland or Australia-wide. Standing order programs are available for high-volume repairers – establish monthly or weekly automatic shipments of predetermined quantities to maintain consistent inventory levels without manual reordering. The combination of volume pricing, reliable Australian stock availability, quality warranty support, and our product team's continuous BQ7 improvements makes wholesale programs particularly valuable for professional repair businesses building long-term customer relationships based on reliable, affordable iPhone 14 screen repairs backed by consistent parts quality.
