Frequently Asked Questions

We offer a comprehensive 12-month warranty on all repairs, covering both parts and labor. This warranty ensures your device is protected against:

• Defects in workmanship
• Component failure (not due to physical damage)
• Installation issues

The warranty does not cover accidental damage, liquid damage, or normal wear and tear. If you experience any issues covered under warranty, simply bring your device back and we'll fix it at no additional cost.

Most repairs are completed the same day, typically within:

• 45 minutes - 1 hour: Screen replacements, battery replacements
• 1-2 hours: Charging port repairs, button replacements
• 2-4 hours: Complex repairs like logic board issues
• Next day: Water damage assessments, parts ordering required

We'll provide an accurate time estimate when you drop off your device. For complex issues, we may need to keep your device overnight for thorough testing.

Yes! We provide free quotes and basic diagnostics for all devices. Our process includes:

• Visual inspection of the device
• Testing functionality
• Identifying the root cause of issues
• Upfront pricing with no hidden fees

For complex issues requiring extensive testing (like logic board problems), we may charge a diagnostic fee which is credited toward your repair if you proceed.

We specialize in repairing a wide range of devices:

We use high-quality parts that meet or exceed original specifications:

• Premium Aftermarket Parts: BQ7 quality screens, high-capacity batteries
• OEM-Style Components: Parts manufactured to original specifications
• Refurbished Genuine Parts: Available for some devices when requested

All parts come with our 12-month warranty and are rigorously tested for quality and compatibility. We prioritize parts that offer the best balance of quality, performance, and value.

Yes, we offer comprehensive water damage repair services:

• Immediate Assessment: Quick evaluation within 30 minutes
• Professional Cleaning: Ultrasonic cleaning and corrosion removal
• Component Testing: Individual testing of all major components
• Logic Board Repair: Micro-soldering for board-level repairs

Important: Time is critical for water damage. The sooner you bring your device in, the better the chances of successful recovery. Turn off the device immediately and avoid charging it.

We provide data recovery services for various scenarios:

• Physical Damage: Cracked screens, broken devices
• Water Damage: Liquid exposure recovery attempts
• Logic Board Issues: Board-level data extraction
• Software Problems: Boot loops, corrupted systems

Success Rate: Varies by device condition and damage type. We'll assess your device and provide an honest evaluation of recovery chances before proceeding.

Tip: Regular backups to iCloud, Google Drive, or computer are the best protection for your data.

We offer a comprehensive range of premium mobile accessories:

We make compatibility easy to check:

• Product Descriptions: All listings include detailed compatibility information
• Device Filters: Use our website filters to find accessories for your specific model
• Model Numbers: Check your device's model number in Settings > About
• Expert Help: Call us at 0480 039 913 for personalized assistance

Not Sure? Contact us before ordering. We'll help you find the perfect accessories for your device and can recommend alternatives if needed.

All our accessories meet strict quality standards:

• CE Certification: European Conformity standards
• FCC Compliance: Federal Communications Commission approved
• RoHS Compliant: Restriction of Hazardous Substances directive
• Quality Testing: Each product batch tested for durability and performance

We carefully select suppliers who maintain consistent quality and offer reliable products. If any accessory doesn't meet your expectations, we offer hassle-free returns.

Yes! We offer competitive bulk pricing for:

• Businesses: Office supplies, employee devices
• Schools: Educational institution discounts
• Resellers: Wholesale pricing for qualified retailers
• Large Orders: Quantity discounts for orders over $500

Get a Quote: Contact us with your requirements and we'll provide customized pricing. Minimum order quantities may apply for wholesale rates.

We offer a 30-day return policy on all accessories:

• Condition: Items must be in original condition with packaging
• Timeframe: Returns accepted within 30 days of purchase
• Process: Contact us to initiate return and receive prepaid shipping label
• Refund: Full refund processed within 3-5 business days

Exchanges: Free exchanges for defective items or wrong products sent. Size/color exchanges subject to availability and return shipping costs.

Yes! We offer free shipping Australia-wide on orders over $100.

• Free Shipping: Orders $100+ (2-4 days processing + 3-7 days delivery)
• Standard Shipping: $12.00 for orders under $100
• Express Shipping: $15.00 (priority processing + 1-3 days delivery)
• Local Pickup: Free pickup from our Forest Lake store (ready in 1-2 days)

Free Shipping Calculation: Automatically applied at checkout when your cart reaches $100. Mix and match any accessories to qualify!

Shipping Zones: All Australian states and territories included. Remote areas may have extended delivery times.

Order Processing: Most orders take 2-4 business days to process and ship from our warehouse.

Once shipped, delivery times vary by location and service:

Total Delivery Time: Add processing time (2-4 days) + shipping time for your total delivery timeframe.

Rush Orders: Contact us if you need expedited processing - we may be able to prioritize urgent orders.

Absolutely! We provide comprehensive order tracking from start to finish:

• Order Confirmation: Immediate email with order number and item details
• Processing Updates: Email notification when your order enters fulfillment (usually within 24-48 hours)
• Shipping Notification: Email with Australia Post tracking number when dispatched
• Real-time Tracking: Track your package on auspost.com.au website or mobile app
• Delivery Updates: SMS notifications for delivery attempts and successful delivery
• Order Status: Check order status anytime by contacting us with your order number

Tracking Timeline: You'll receive tracking information within 2-4 business days of placing your order (once it ships from our warehouse).

Delivery Proof: Australia Post provides delivery confirmation and photographic evidence for most deliveries.

We take full responsibility for your order until it reaches you safely:

• Lost Packages: We'll investigate with Australia Post and send a replacement
• Damaged Items: Photos of damage help us process claims quickly
• Insurance: All orders are insured for full value
• Resolution Time: Most issues resolved within 48 hours

Report Issues: Contact us immediately if you receive damaged items or if your package is missing after the expected delivery date.

Currently, we only ship within Australia. This allows us to:

• Provide faster delivery times (2-4 day processing + shipping)
• Offer competitive shipping rates and free shipping over $100
• Ensure reliable tracking through Australia Post
• Maintain quality service standards and warranty support
• Comply with Australian consumer protection laws

International Customers: We're exploring international shipping options for the future. Contact us for potential forwarding service recommendations.

We maintain real-time inventory to minimize stock issues:

• Website Inventory: Stock levels updated hourly to reflect current availability
• Backorder Options: Out of stock items can be backordered with estimated restock dates
• Alternative Products: We'll suggest similar items if your preferred product is unavailable
• Restock Notifications: Email alerts when backordered items become available
• Partial Shipments: Available items ship first, backorders follow when restocked

Processing Impact: In-stock items still process within 2-4 business days. Backorders may extend processing time by 1-2 weeks depending on supplier schedules.

No Charge Policy: You're only charged when items ship. Backorders can be cancelled anytime before shipment.

Order modifications depend on processing status:

• Within 2 Hours: Full modifications possible (add/remove items, change address)
• Processing Stage: Limited changes (address updates, cancel individual items)
• Shipped Orders: No modifications possible, use return process instead

Cancellation Timeline:

• Same Day: 100% refund if cancelled within business hours
• Next Day: Possible if order hasn't entered fulfillment
• After 48 Hours: Unlikely to cancel, return policy applies

Contact Methods: Call 0480 039 913 or WhatsApp for fastest response. Include your order number for quick processing.

JPC Mobile Accessories is located in Forest Lake, Brisbane:

Online Store: Available 24/7 for accessory purchases with Australia-wide shipping.

We accept multiple secure payment methods for your convenience:

Payment Security: All transactions protected by 256-bit SSL encryption, PCI DSS compliance, and fraud monitoring.

Currency: All prices in Australian Dollars (AUD). International cards accepted with automatic currency conversion.

Payment Processing: Payments are processed immediately for online orders. In-store repairs require payment upon completion.

Yes! We offer special discounts for:

• Students: 10% off repairs with valid student ID
• Seniors: 10% off repairs for customers 65+ with ID
• Healthcare Workers: 15% off repairs with valid healthcare ID
• First Responders: 15% off repairs for police, fire, ambulance

How to Apply: Present valid ID at time of service. Discounts apply to labor costs and cannot be combined with other offers. Valid ID required for verification.

We're here to help! Multiple ways to reach us:

Best Response Time: Phone or WhatsApp during business hours for immediate help.

We are an independent repair specialist with key advantages:

• No Warranty Voiding: Repairs don't affect manufacturer warranty status
• Faster Service: Same-day repairs vs weeks at authorized centers
• Competitive Pricing: Significantly lower costs than manufacturer repairs
• Out-of-Warranty Expertise: Specialists in older device repairs
• Quality Parts: Premium components with our own warranty

Important Note: For devices still under manufacturer warranty with covered defects, we recommend using authorized service first. For accidental damage or out-of-warranty devices, we offer superior value and service.