❓ Frequently Asked Questions
What does "color deviation" mean for this Cream rear cover glass?
Color deviation refers to the slight difference in shade or tone between this aftermarket BQ7 rear cover glass and the original Samsung Cream finish. This is a common characteristic of aftermarket back glass panels because they are manufactured by third-party factories rather than Samsung's original equipment manufacturers. The Cream color is particularly susceptible to subtle variations as light-colored finishes can appear slightly different depending on the manufacturing batch. The color variation is typically subtle and may only be noticeable under certain lighting conditions, particularly direct sunlight or when compared side-by-side with an original Samsung part. Most users find the difference acceptable, especially considering the significant cost savings compared to genuine Samsung service parts. The color deviation does not affect the functionality, fit, or protective properties of the rear cover glass.
Why is professional installation highly recommended for Samsung S23 Ultra back glass?
Professional installation is highly recommended because Samsung Galaxy S23 Ultra back glass replacement is one of the more challenging smartphone repairs. The factory adhesive securing the rear cover glass is extremely strong, particularly in the bottom-right and top-left corners where Samsung uses extra adhesive. Removing the old glass requires carefully applying heat with a heat gun or iOpener to soften the adhesive, then using suction handles and plastic opening picks to separate the glass from the frame without cracking it further or damaging internal components. You must only insert opening picks four to five millimeters deep when working near the camera modules and side buttons to avoid damaging them. After removal, all residual adhesive must be completely cleaned from the frame before installing the new glass for proper adhesion. Professional technicians have the specialized tools, heating equipment, and experience to complete this repair efficiently while minimizing the risk of further damage to your device.
Will my Samsung S23 Ultra still be water resistant after back glass replacement?
Unfortunately, your Samsung Galaxy S23 Ultra will likely lose its original IP68 water and dust resistance rating after replacing the rear cover glass. The factory water resistance is achieved through a precise combination of specialized adhesive application, exact sealing techniques, and quality control processes that cannot be perfectly replicated during aftermarket repairs. While professional technicians use high-quality replacement adhesive to reseal the back glass, it cannot match the factory-sealed integrity. The phone will still have some degree of protection from minor splashes and dust, but we strongly recommend treating the device as if it is no longer water resistant after this repair. Avoid submerging the phone in water, using it in heavy rain, or exposing it to steam or high humidity environments. If water resistance is critical to your use case, you may want to consider Samsung's official repair service.
Does this rear cover glass include the camera lens glass or adhesive?
This BQ7 rear cover glass is the back panel replacement only. Whether it includes pre-installed camera lens glass and adhesive depends on the specific batch and packaging. Some aftermarket rear cover glass panels come with the camera lens glass already installed in the correct positions, while others are glass-only and require you to transfer the camera lenses from your original back glass or purchase them separately. The adhesive situation is similar, with some panels having factory-applied adhesive and others requiring separate adhesive purchase. When you receive your order, carefully inspect the packaging and included components. If camera lenses are not included and your original lenses are damaged, you will need to source replacement camera lens glass separately. Contact our team at 0480 039 913 before ordering if you need clarification on what is included with the current stock.
What is the difference between BQ7 aftermarket and OEM Samsung service pack?
The main differences between BQ7 aftermarket and OEM Samsung service pack rear cover glass are quality origin, color matching, cost, and included components. OEM Samsung service pack parts are genuine Samsung manufactured components with perfect color matching, original adhesive, and all necessary components included. They cost significantly more, sometimes two to three times the price of aftermarket alternatives. BQ7 aftermarket parts are manufactured by third-party factories to match Samsung specifications as closely as possible. They offer substantial cost savings while providing good quality and functionality, but may have slight color variations as noted in our product listing. BQ7 products undergo rigorous pre-shipment testing to ensure quality standards, and we back them with a twelve-month warranty for peace of mind. For most repair shops and customers, the BQ7 aftermarket option provides the best balance of quality and value.
Will wireless charging still work after replacing the back glass?
Yes, wireless charging should continue to work normally after replacing the rear cover glass, provided the installation is done correctly. The wireless charging coil is a separate component located inside the phone between the battery and the back glass, not integrated into the back glass itself. When you remove the damaged back glass and install the new BQ7 rear cover glass, the wireless charging coil remains undisturbed inside the device. After the repair is complete, place your phone on a wireless charger to verify that charging initiates properly before considering the repair finished. In rare cases, if the wireless charging is not working after back glass replacement, it typically indicates that the charging coil flex cable was accidentally damaged during the repair process or that the new back glass is not seated correctly, creating too large a gap between the coil and the external charging pad.
How do I verify my Samsung Galaxy S23 Ultra model number before ordering?
Verifying your Samsung Galaxy S23 Ultra model number is important to ensure compatibility with this BQ7 rear cover glass. Navigate to Settings on your phone, then tap About Phone, and look for the Model Number field. This product is compatible with model numbers S918B, SM-S918B, and SM-S918B/DS, which are the international and dual SIM variants. If your model number shows SM-S918U or SM-S918U1 these are US variants, SM-S918W is Canadian, SM-S918N is Korean, and SM-S9180 is Chinese. While the rear cover glass dimensions are typically the same across all S23 Ultra variants, there may be subtle differences in camera placement or regulatory markings for different regions. If you cannot access your Settings because the phone is non-functional, you can find the model number on the original retail box, on paperwork from your carrier, or by logging into your Samsung account on another device.
What does the 12-month warranty cover for this rear cover glass?
The twelve-month warranty on this BQ7 Rear Cover Glass covers manufacturing defects and quality issues that become apparent during normal use after proper professional installation. Covered issues include delamination or peeling of the glass coating, spontaneous cracking not caused by impact or drops, adhesive failure where the glass separates from the frame during normal use, and finish defects that appear after installation such as bubbling or discoloration. The warranty does not cover damage from drops, impacts, or physical abuse, cracks caused by pressure or bending the device, damage caused during installation from improper tools or techniques, normal wear including scratches from everyday use, damage from exposure to water especially since IP rating may be compromised after repair, and color variation which is disclosed as a known characteristic and not a defect. For warranty claims, proof of purchase is required and the defective part must be returned for inspection.
What tools are needed to replace Samsung S23 Ultra back glass?
Replacing the Samsung Galaxy S23 Ultra back glass requires several specialized tools for a successful repair. Essential tools include a heat gun or iOpener to apply controlled heat and soften the factory adhesive, a suction cup or suction handle to lift the glass once the adhesive is softened, plastic opening picks to separate the glass from the frame without scratching or damaging components, and a spudger for prying delicate components. You will also need isopropyl alcohol and cleaning cloths to remove old adhesive residue from the frame, replacement adhesive strips designed specifically for the S23 Ultra if not pre-applied to your new glass, tweezers for handling small components, and optionally an anti-static wrist strap to prevent electrostatic discharge damage to internal components. A heat mat or controlled heating surface helps maintain consistent temperature. Most professional repair shops have these tools as part of their standard toolkit.
How long does shipping take and do you offer wholesale pricing?
This BQ7 Rear Cover Glass for Samsung Galaxy S23 Ultra in Cream ships from our Brisbane warehouse in Forest Lake with standard dispatch within two to four business days after order confirmation and payment processing. Brisbane metro area customers including Forest Lake, Inala, Richlands, Darra, Springfield, Ipswich, and surrounding suburbs typically receive orders within three to six business days total. Regional Queensland locations including Gold Coast, Sunshine Coast, Toowoomba, and Cairns generally receive deliveries within four to seven business days. Interstate shipments to Sydney, Melbourne, Adelaide, Perth, Hobart, and other major cities arrive within five to eight business days via Australia Post with tracking included. Express shipping options are available for faster delivery to major cities within two to three business days after dispatch. For B2B repair shops and professional technicians requiring wholesale pricing or bulk orders, contact our team directly at 0480 039 913 to discuss trade account options and volume discounts.
⭐ BQ7 QUALITY
BQ7 Rear Cover Glass
Samsung Galaxy S23 Ultra | Cream | Pre-Tested | 12-Month Warranty
📱 S918B
🤍 Cream
✅ Pre-Tested
🛡️ 12-Month
⚠️ Note: Slight color deviation possible compared to original Samsung finish
📍 Shop 3a, 152 Woogaroo St, Forest Lake QLD 4078
