❓ Frequently Asked Questions
What does "Diagnosable" mean for this Incell LCD display?
The diagnosable feature refers to advanced built-in capabilities that allow professional technicians to perform comprehensive testing and configuration of the display using specialized LCD programmer tools. Unlike standard replacement screens that offer limited programmability, diagnosable displays contain enhanced firmware and communication protocols that enable technicians to read diagnostic information, verify functionality across all display parameters, and write configuration data to the screen's memory. This includes the ability to check touch sensitivity calibration, verify refresh rate functionality, test color reproduction accuracy, and confirm all pixels are functioning correctly before final installation. The diagnostic capability is particularly valuable for professional repair shops who need to guarantee quality before returning devices to customers, as it allows identification of any potential issues during the testing phase rather than after the phone has been reassembled. Additionally, the diagnosable feature supports configuration writing, meaning technicians can program True Tone data (using compatible tools) and other display parameters to minimize warning messages and optimize the user experience after repair.
What is the difference between Incell LCD and OLED displays?
Incell LCD and OLED represent two fundamentally different display technologies with distinct characteristics and price points. OLED technology uses organic compounds that emit their own light when electrical current passes through, allowing each pixel to produce its own illumination. This enables true black levels because pixels can be completely turned off, infinite contrast ratios, and excellent viewing angles. Incell LCD, on the other hand, uses a backlight behind a liquid crystal layer that controls how much light passes through, with the touch sensor integrated directly into the LCD panel rather than as a separate layer. While Incell LCD cannot match OLED's deep blacks since the backlight always produces some illumination even in dark areas, it offers several advantages: significantly lower manufacturing costs resulting in more affordable replacement parts, excellent durability and reliability, good color reproduction for everyday use, and proven technology that has been refined over decades. For customers prioritizing budget over premium display features, Incell LCD provides a sensible alternative that delivers reliable performance. The iPhone 14 Pro Max originally shipped with OLED, so customers should understand the visual differences they'll experience with an Incell LCD replacement.
Does the 120Hz refresh rate work with this Incell LCD?
Yes, this BQ7 Diagnosable Incell LCD is designed and manufactured to support the 120Hz ProMotion refresh rate that the iPhone 14 Pro Max's hardware expects. The display controller and timing specifications are engineered to match the high refresh rate capabilities of the original screen. However, there are important considerations to understand. While the display supports 120Hz operation, the visual experience may differ somewhat from the original OLED panel due to the inherent differences between LCD and OLED technologies, particularly in terms of pixel response times and motion handling. During intensive use such as maximum brightness settings, extended continuous operation, or hot weather conditions, iOS may implement thermal management protocols that temporarily reduce the refresh rate to prevent overheating. If you experience any stuttering, touch responsiveness issues, or display flickering during heavy use, you can access Settings, then Accessibility, then Motion, and enable "Limit Frame Rate" to lock the display at 60Hz. This provides stable performance while reducing thermal load on the display assembly, and many users find 60Hz perfectly acceptable for normal smartphone activities.
What does "Configuration Ready" mean for technicians?
Configuration Ready means this display is pre-engineered to work seamlessly with professional LCD programmer and calibration tools commonly used in the phone repair industry. When a replacement screen is installed on an iPhone, iOS may display an "Unknown Part" warning in Settings because the display's serial information doesn't match the device's original configuration. Configuration Ready displays include writable memory chips that allow technicians to program device-specific data, including True Tone calibration values that enable the automatic white balance adjustment feature based on ambient lighting. Professional repair shops use tools like JC, i2C, and similar LCD programmers to read the original display's data before removal and write that information to the new replacement screen. This process helps minimize or eliminate warning messages and can restore features like True Tone that would otherwise be disabled with a standard screen swap. The configuration process requires specialized equipment and technical knowledge, so while DIY installers can physically replace the screen, the full configuration benefits require professional tools and expertise. Contact our Brisbane team for configuration service options if you need assistance with the programming process.
What does BQ7 "Best Quality Aftermarket" mean?
BQ7 is a quality grade designation that represents the premium tier of aftermarket replacement displays, specifically customized and quality-controlled for the Australian repair market. The designation indicates several important factors that differentiate these displays from generic aftermarket alternatives. First, our product development team is directly involved in the manufacturing process, working with suppliers to ensure specifications meet Australian technician requirements and quality expectations. Second, we maintain an active customer feedback loop where reported issues are analyzed, root causes identified, and manufacturing improvements implemented continuously. This means BQ7 products are constantly being refined based on real-world repair experiences from Australian technicians. Third, BQ7 displays undergo enhanced quality control testing before being approved for the Australian market, including touch sensitivity verification, color accuracy checks, and functionality testing across all display parameters. The "Best Quality Aftermarket" designation acknowledges that while these aren't original Apple components, they represent the highest standard achievable in the aftermarket category, offering professional repair shops reliable parts they can confidently install for their customers.
Will Face ID work after installing this replacement screen?
Face ID functionality depends on properly transferring the original Face ID sensor assembly from your damaged screen to this replacement display during installation. The iPhone 14 Pro Max's Face ID system uses the TrueDepth camera array located in the Dynamic Island area, which must be carefully removed from the original screen and installed on the new display. This sensor assembly contains the infrared camera, flood illuminator, and dot projector that create the facial recognition map, and these components are paired to your specific iPhone at the factory. As long as the sensor transfer is performed correctly without damaging the delicate flex cables and components, Face ID should continue working normally. However, Apple has implemented display-to-motherboard pairing in iOS that may show an "Unknown Part" warning in Settings when a replacement screen is detected, regardless of whether Face ID functions correctly. Using the configuration-ready features of this display with professional programming tools can help minimize these warnings. Professional installation is recommended for Face ID preservation, as the sensor transfer requires careful handling of very delicate components that can be easily damaged by inexperienced technicians.
Who should choose Incell LCD over Soft OLED?
The choice between Incell LCD and Soft OLED depends primarily on budget considerations and the customer's display quality expectations. Incell LCD is the ideal choice for several customer profiles. Budget-conscious customers who prioritize getting their phone functional again at the lowest possible cost will appreciate the significant price difference between Incell LCD and OLED options. Insurance repair customers where the insurance payout or repair budget is limited often find Incell LCD provides excellent value within their constraints. Secondary device repairs, when the iPhone 14 Pro Max serves as a backup phone or is being repaired for resale rather than personal use, often don't require premium OLED quality. Customers who primarily use their phones for calls, messaging, and basic apps rather than media consumption or photography may not notice or care about the visual differences between LCD and OLED. Repair shops offering tiered pricing can present Incell LCD as their budget-friendly option while reserving OLED for customers wanting premium quality. If the customer's primary concern is maximum display quality, deep blacks, perfect color accuracy, and the closest possible match to the original screen, then Soft OLED would be the recommended choice despite the higher price.
What is included in the 12-month warranty?
The twelve-month manufacturer warranty covers defects in materials and workmanship that may become apparent during normal use of your BQ7 Diagnosable Incell LCD display assembly. Covered issues include dead pixels or pixel clusters that develop over time, touch sensitivity problems that aren't caused by physical damage, display discoloration or uniformity issues that occur under normal usage patterns, backlight irregularities or failure, and flex cable connection issues that result from manufacturing defects. The diagnosable feature also means warranty claims can be verified more easily using professional LCD programmers to confirm the nature of reported issues. The warranty does not cover physical damage including cracks, chips, or impact damage, water or liquid damage to the display, damage resulting from improper installation or subsequent repairs by unqualified technicians, cosmetic issues that don't affect functionality, and normal wear appropriate for the product's age. To make a warranty claim, you'll need to provide proof of purchase and may be asked to return the defective display for inspection. Warranty replacements are processed through our Brisbane location. Contact us at 0480 039 913 for warranty support.
Can True Tone be enabled on this replacement display?
True Tone functionality can potentially be restored on this display, but it requires professional programming tools and the original True Tone calibration data from your device. The configuration-ready feature of this BQ7 Diagnosable Incell LCD means the display's memory chip can accept True Tone calibration values when written using compatible LCD programmer tools such as JC programmers, i2C tools, or similar professional equipment. The process involves reading the True Tone data from either your original display before removal or from the iPhone's logic board if that data is still accessible, then writing those calibration values to the replacement screen's memory. Without this programming step, True Tone will remain disabled after installing the replacement screen because iOS cannot find the expected calibration data. Some repair shops offer True Tone restoration as an additional service, while technicians with their own programming equipment can perform this step in-house. It's worth noting that True Tone on Incell LCD may not perform identically to True Tone on the original OLED due to inherent differences in how the two display technologies reproduce colors, but the automatic white balance adjustment feature will function according to its programmed values.
What are the shipping options for Australian customers?
JPC Mobile dispatches all BQ7 Incell LCD display orders from our Brisbane warehouse within two to four business days of order confirmation. Given the fragile nature of LCD display assemblies, all orders are carefully packaged with appropriate protective materials including foam inserts and rigid outer packaging to prevent damage during transit. Standard shipping delivers your display within five to seven business days to addresses throughout Australia, covering all capital cities including Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin, and Canberra, as well as regional and remote locations. Express shipping is available for customers needing faster delivery, typically arriving within two to three business days to major metropolitan areas, which is particularly useful for professional repair shops with customers waiting for repairs. Brisbane and South East Queensland customers often receive orders within one to two business days after dispatch due to proximity to our Forest Lake warehouse location. For local Brisbane technicians who prefer same-day collection, orders can be picked up at our retail location at Shop 3a, 152 Woogaroo Street, Forest Lake QLD 4078, usually ready within two hours during business hours. Please call ahead at 0480 039 913 to confirm stock availability and pickup readiness before visiting.
