❓ Frequently Asked Questions
What does IP68 waterproof rating mean and how does it protect my iPhone 17 Pro?
IP68 is an international standard rating that indicates the highest level of protection against dust and water ingress for consumer electronics. The "IP" stands for Ingress Protection, the "6" indicates complete protection against dust particles, and the "8" indicates protection against continuous submersion in water. For the Redpepper Dot+ case specifically, the IP68 rating certifies that your iPhone 17 Pro is protected when submerged up to 2 metres deep for up to 60 minutes continuously. This protection level is achieved through precision-engineered rubber gasket seals around every opening, port cover, and button interface. The case creates an airtight and watertight seal around your entire device when properly installed and secured. This makes the case ideal for swimming, snorkelling, beach activities, rainy conditions, and professional environments where water exposure is common like construction sites, marine operations, and outdoor fieldwork. The IP68 rating is independently tested and verified, giving you confidence that the protection claims are backed by standardised testing protocols. However, it is important to note that IP68 protection is tested in controlled freshwater conditions, and saltwater, chlorinated pool water, or other liquids may require immediate rinsing with fresh water after exposure to prevent residue buildup on the seals.
Can I use MagSafe wireless charging and accessories with this waterproof case?
Yes, the Redpepper Dot+ case features a built-in high-strength neodymium magnetic ring that provides full MagSafe compatibility while maintaining complete waterproof protection. The magnetic ring is precisely positioned to align with your iPhone 17 Pro's internal MagSafe magnets, ensuring strong attachment and optimal wireless charging performance. You can use all official Apple MagSafe accessories including the MagSafe Charger for 15W fast wireless charging, MagSafe Battery Pack for portable power, MagSafe Wallet for card storage, and MagSafe car mounts for vehicle use. Third-party MagSafe-compatible accessories also work perfectly with this case. The wireless charging capability works through the waterproof materials at full efficiency, so there is no reduction in charging speed compared to using MagSafe without a case. This is particularly valuable for professionals who need reliable wireless charging throughout the workday without removing protection from their device. The magnetic connection remains strong enough for secure attachment to magnetic car mounts and desk stands even during movement or vibration. Standard Qi wireless charging pads also work with this case, though the magnetic alignment feature is specific to MagSafe-compatible chargers. The case design ensures the charging coil area remains thin enough for efficient power transfer while maintaining structural integrity for waterproof protection.
Does the built-in screen protector affect touch sensitivity or display quality?
The Redpepper Dot+ case features an integrated polycarbonate screen guard that has been specifically engineered to maintain full touch sensitivity and display clarity while providing comprehensive protection. The screen protector material is optically clear with anti-reflective properties, ensuring your iPhone 17 Pro's Super Retina XDR display maintains its vibrant colours, deep blacks, and high contrast ratios without visible distortion or haziness. Touch responsiveness is preserved through the thin, precisely-manufactured polycarbonate layer that transmits your finger inputs accurately to the capacitive touchscreen beneath. Multi-touch gestures, swipes, taps, and pressure-sensitive inputs all work normally through the integrated screen guard. The protector also maintains compatibility with Face ID facial recognition, the Dynamic Island interactive area, and the always-on display feature of iPhone 17 Pro. One advantage of the integrated screen design compared to separate screen protectors is the complete seal it creates around the display perimeter, preventing water and dust from reaching the screen edges where traditional protectors often fail. The screen guard is also designed to resist scratches from everyday use including keys, coins, and rough surfaces. Some users initially notice a slight difference in the tactile feel when touching the polycarbonate compared to bare glass, but most adapt quickly and appreciate the peace of mind knowing their display is fully protected from drops, scratches, and water exposure simultaneously.
Can I take underwater photos and videos with this case on my iPhone 17 Pro?
Yes, the Redpepper Dot+ case enables underwater photography and videography with your iPhone 17 Pro up to 2 metres depth for up to 60 minutes. The case's camera protection system features raised edges that protect the triple-camera system while maintaining optical clarity through precision-cut camera openings. The polycarbonate material covering the camera lenses is optically transparent and designed specifically for photography applications, minimising any interference with image quality, focus accuracy, or colour reproduction. Your iPhone 17 Pro's advanced camera features including 48MP main sensor, ProRes video recording, and Cinematic mode all function normally through the case. However, there are some considerations for optimal underwater photography results. The touchscreen becomes less responsive underwater due to water's interference with capacitive touch technology, so you may need to use the physical volume buttons as shutter triggers instead of tapping the screen. Also consider that water conditions like murky visibility, blue colour cast, and lighting challenges may affect photo quality more than the case itself. The True Tone flash works through the case for low-light situations, though underwater lighting conditions typically require natural light or underwater lighting equipment for best results. After underwater use, rinse the case thoroughly with fresh water to remove salt, chlorine, or sediment that could affect the seals or optical clarity over time. Many professional underwater photographers and videographers use waterproof cases like this for snorkelling, swimming pool content, and shallow water marine documentation.
How does the military-grade drop protection work and from what height?
The Redpepper Dot+ case provides military-grade drop protection rated for falls from up to 3 metres onto hard surfaces like concrete, tile, and asphalt. This protection level is achieved through a multi-layer construction approach combining different materials with specific shock-absorbing properties. The outer frame is made from premium aluminium alloy that provides rigid structural integrity and distributes impact forces across a wider surface area rather than concentrating them at the impact point. Inside the aluminium frame, shock-absorbing rubber and polymer layers cushion your iPhone 17 Pro by deforming slightly during impact to absorb kinetic energy before it reaches your device. The corners of the case feature reinforced bumper zones with extra material thickness because corners are statistically the most common impact points during drops. The integrated screen guard adds another layer of protection by preventing screen-first impacts from directly striking your display. Military-grade protection terminology refers to cases that meet or exceed standards similar to MIL-STD-810G testing protocols used by the United States Department of Defense for equipment durability testing. These tests include drop testing from various heights and angles, ensuring the case can protect against real-world accident scenarios. For professionals working on construction sites, in warehouses, or in outdoor environments, this level of drop protection provides confidence that accidental drops will not result in expensive screen repairs or device replacement.
How do I properly maintain and clean the waterproof seals to ensure continued protection?
Proper maintenance of your Redpepper Dot+ case's waterproof seals is essential for maintaining reliable IP68 protection over time. The rubber gasket seals around the case perimeter, port covers, and button interfaces should be inspected regularly for any signs of wear, damage, debris, or deformation. Before each water exposure, visually check that all seals are clean and properly seated in their channels. To clean the seals, use a soft, lint-free cloth dampened with fresh water to wipe away any dirt, sand, salt residue, or debris that could prevent proper sealing. Avoid using harsh chemicals, solvents, alcohol-based cleaners, or abrasive materials on the seals as these can degrade the rubber material and compromise waterproof protection. After exposure to saltwater, chlorinated pool water, or other liquids besides fresh water, immediately rinse the entire case thoroughly with clean fresh water to prevent residue buildup. Allow the case and seals to dry completely before storing to prevent mould or mildew growth. Periodically apply a small amount of food-grade silicone lubricant to the seals to maintain their flexibility and sealing capability, especially if you notice the seals becoming stiff or dry. If any seal shows visible damage, cracks, tears, or permanent deformation, the case should be replaced to maintain waterproof protection. Store the case away from extreme temperatures and direct sunlight when not in use, as UV exposure and heat can accelerate rubber seal degradation over time.
Will this case work with my existing iPhone 17 Pro accessories and cables?
The Redpepper Dot+ case is designed with full accessory compatibility in mind, though the waterproof design requires some consideration for wired connections. For wireless accessories, the built-in MagSafe-compatible magnetic ring ensures full compatibility with MagSafe chargers, battery packs, wallets, car mounts, and all Qi wireless charging pads without any adaptation required. Bluetooth accessories including AirPods, Apple Watch, wireless keyboards, and Bluetooth speakers connect normally as wireless signals pass through the case materials without interference. For wired charging and data transfer via the USB-C port, the case features a sealed port cover that must be opened to access the charging port. When the port cover is open, standard USB-C cables work normally for charging and data sync, but the device is not waterproof while the port is exposed. This design trade-off is necessary because creating a waterproof seal around a frequently-used port while it is in use is technically challenging. Most users find wireless charging more convenient for daily use with this case, reserving wired connections for data transfer or situations where wireless charging is unavailable. The case's tactile button covers provide responsive access to all physical buttons including volume up, volume down, power/side button, and the action button. Audio output through speakers and microphone input for calls and recordings function normally through the case's acoustic mesh covers designed to allow sound transmission while blocking water entry.
What does the 12-month warranty cover and how do I make a claim?
The Redpepper Dot+ case includes a comprehensive 12-month manufacturer warranty covering defects in materials and workmanship that affect the case's protective functions. Specifically, the warranty covers: waterproof seal failure resulting in water ingress during normal use within IP68 specifications; structural defects causing the case to crack, break, or fail during normal use; magnetic ring defects affecting MagSafe charging functionality; screen protector defects including delamination, bubbling, or optical clarity issues not caused by external damage; and button cover failures preventing normal button operation. The warranty also includes an IP68 performance guarantee, meaning if the case fails to provide waterproof protection as specified when properly installed and sealed, and your iPhone 17 Pro sustains water damage as a direct result, Redpepper will work with you on resolution options. The warranty does not cover: physical damage from misuse, accidents, or impacts beyond rated protection levels; seal degradation from improper maintenance, chemical exposure, or normal wear over time; cosmetic issues like scratches or scuffs that do not affect protective function; or damage from use outside specified parameters such as depths beyond 2 metres or submersion beyond 60 minutes. To make a warranty claim, contact JPC Mobile Accessories at 0480 039 913 with your order details, photos of the defect, and description of the issue. Valid claims result in replacement case shipment at no additional cost.
Who typically uses professional waterproof cases and what are common use scenarios?
Professional waterproof cases like the Redpepper Dot+ serve diverse customer groups with varying protection needs. Construction and trade professionals represent a significant user base, as building sites expose phones to dust, rain, mud, concrete splatter, and drop hazards that would destroy unprotected devices. Marine industry workers including commercial fishermen, boat operators, diving instructors, and marina staff need protection from saltwater spray, submersion risks, and harsh oceanic conditions. Emergency services personnel including paramedics, firefighters, police officers, and search and rescue teams require devices that function reliably in unpredictable environments including rain, floods, and emergency scenes. Outdoor recreation enthusiasts including kayakers, surfers, swimmers, hikers, and campers value the ability to document adventures without worrying about weather or water exposure damaging their expensive smartphones. Photography and videography professionals use waterproof cases for shooting in rain, near waterfalls, at pools, and in other challenging environments where standard phone protection would be inadequate. Business executives and travelling professionals appreciate the combination of professional appearance with rugged protection, especially when visiting factories, construction sites, or outdoor client locations. Healthcare workers benefit from cases that can be thoroughly cleaned and sanitised. Real estate agents, surveyors, and field inspectors need devices that survive outdoor site visits in all weather conditions. The common thread is professionals and consumers who recognise that their iPhone represents a significant investment and their livelihood often depends on reliable mobile communication and camera functionality regardless of environmental conditions.
How quickly will this case ship and what are the delivery options to my location?
JPC Mobile Accessories dispatches all orders from our Brisbane warehouse within two to four business days of order placement, ensuring Australian customers receive their waterproof cases quickly compared to international suppliers. We offer multiple shipping options to suit different urgency levels and budgets. Standard shipping delivers within five to seven business days to most Australian addresses and is free on orders over fifty dollars. Express shipping provides delivery within two to three business days to major Australian cities including Sydney, Melbourne, Adelaide, Perth, Hobart, Canberra, and Brisbane metropolitan area, with faster service available for urgent requirements. Brisbane metropolitan area customers often receive orders within one to two business days after dispatch. For customers in the Forest Lake area of Brisbane, we offer local pickup from our retail location at Shop 3a, 152 Woogaroo Street, Forest Lake QLD 4078. Pickup orders are typically ready within two hours during business hours, making this the fastest option for local customers who need their waterproof case immediately. We ship Australia-wide including regional and remote areas, though delivery to these locations may take additional time depending on distance from major postal hubs. All cases are carefully packaged to prevent damage during transit. Tracking information is provided for all shipments so you can monitor your order's progress. For any shipping questions or urgent requirements, contact us at 0480 039 913 and we will work with you to find the best delivery solution for your needs.
