Frequently Asked Questions
Q: What is BQ7 OLED and how does it compare to genuine Samsung service pack screens?
A: BQ7 OLED screens are premium aftermarket displays manufactured to meet service pack specifications, delivering 95-99% of original Samsung quality at 30-50% lower cost compared to genuine Samsung parts. These are authentic OLED panels using Super AMOLED Plus technology - NOT LCD downgrades or inferior substitutes. BQ7 screens provide genuine deep blacks, infinite contrast ratios, vibrant color accuracy, and responsive touch performance because they use real OLED technology identical to original specifications. While not officially Samsung-branded parts (hence "not from official Samsung"), BQ7 displays undergo rigorous factory testing for dead pixels, brightness uniformity, and touch sensitivity before shipping. The key difference: Service pack screens are official Samsung replacements used by authorized repair centers at premium pricing; BQ7 screens are high-quality aftermarket alternatives manufactured by third-party suppliers to OEM specifications. For Brisbane repair shops, BQ7 represents exceptional value - you get near-identical OLED performance that satisfies 95% of customers who can't justify service pack premium costs. Professional technicians report minimal quality difference in real-world customer satisfaction. Brisbane technical verification: 0480 039 913. (189 words)
Q: Will the Galaxy A71 fingerprint sensor work after installing this BQ7 OLED screen?
A: Yes, the Galaxy A71 optical in-display fingerprint sensor will work perfectly with this BQ7 OLED screen when properly installed and recalibrated following the correct procedure. Critical installation steps for fingerprint functionality: (1) Before removing the old screen, navigate to Settings > Biometrics and Security > Fingerprints and DELETE all existing fingerprints - this is mandatory; (2) Install the new BQ7 OLED screen assembly following proper alignment procedures; (3) After installation is complete and the device powers on successfully, navigate back to Settings > Biometrics and Security > Fingerprints and re-add all fingerprints fresh. The Galaxy A71 uses optical fingerprint scanning technology (not ultrasonic), which works by shining light through the OLED display to capture your fingerprint image - BQ7 OLED panels maintain the proper light transmission properties required for accurate optical scanning. Common mistake: Not deleting fingerprints before installation causes calibration errors and poor recognition rates. The BQ7 OLED is fully compatible with Samsung's fingerprint hardware - you're replacing the display, not the fingerprint sensor itself (which remains in the phone body). For Brisbane technicians needing installation guidance or troubleshooting fingerprint issues post-installation, contact technical support at 0480 039 913. (209 words)
Q: Can I install this screen myself or do I need professional repair experience?
A: Samsung Galaxy A71 screen replacement is classified as an advanced-level repair - we strongly recommend professional installation unless you have significant smartphone repair experience and proper tools. The repair process requires: (1) Carefully heating the back panel or screen to 60-80°C to soften adhesive without damaging internal components or battery; (2) Using plastic prying tools to separate the old screen without cracking glass further or damaging the delicate OLED flex cables underneath; (3) Disconnecting multiple ribbon cables from the motherboard without tearing them (replacement cables cost as much as the screen); (4) Transferring components like the front-facing camera, proximity sensor, and earpiece speaker to the new assembly; (5) Deleting fingerprints before installation, then recalibrating after; (6) Applying new adhesive strips precisely to maintain screen alignment and prevent dust ingress. Common DIY mistakes include: tearing the main display flex cable (destroys the new screen immediately), applying excessive heat causing battery swelling or component damage, breaking the fragile glass during removal, or improper adhesive application causing screen to separate later. Brisbane professional repair shops charge $150-230 for installation labor. For DIY attempts, budget $50-150 for proper tools (heat gun, prying kit, adhesive, suction cups). Brisbane technician support: 0480 039 913. (217 words)
Q: How does the Prism Crush Black frame color match my Galaxy A71's original color?
A: This assembly features a Prism Crush Black frame specifically designed to match Samsung's official Prism Crush Black Galaxy A71 color variant. Prism Crush Black has a sophisticated matte-finish black appearance with subtle texture (not glossy mirror black). The frame should closely match your original device color, though please note: (1) Minor color variations may exist between production batches due to manufacturing process differences in frame finishing; (2) Frame finish may differ slightly from your original due to wear patterns on your existing device versus new frame condition; (3) If your Galaxy A71 is a different color variant (Prism Crush Silver, Prism Crush Blue, or Prism Crush Pink), this Black frame will NOT match and will be visually noticeable against your device's back panel. Samsung Galaxy A71 was released in multiple colors globally, so always verify your exact color before ordering. Check your original retail box for color name, or examine the back panel color under good lighting. If you're unsure about color matching or need alternative frame colors (Silver, Blue), contact Brisbane support at 0480 039 913 to check availability. Color matching is important if the frame remains visible after installation - most customers prioritize getting a working screen over perfect color matching for 4-year-old devices. (213 words)
Q: What warranty coverage do I get with this Brisbane purchase and what does it cover?
A: This Samsung Galaxy A71 BQ7 OLED screen assembly includes comprehensive 12-month Australian warranty coverage from JPC Mobile Brisbane against manufacturing defects and component failures under normal installation and usage. Warranty covers: dead pixels or pixel clusters appearing during normal use, OLED panel brightness degradation beyond normal specifications, touch digitizer malfunction or unresponsive screen areas developing, color uniformity issues or display discoloration defects not caused by physical damage, flex cable connection failures from manufacturing defects, and backlight bleeding or screen uniformity problems present from installation. Warranty does NOT cover: physical damage from drops, impacts, or pressure after installation (this replaces your existing damage, not insurance for future damage), incorrect installation causing damage to screen or device components, liquid damage or corrosion from water/moisture exposure, damage from unauthorized repairs or modifications after installation, cosmetic wear like scratches on frame or minor color variations, fingerprint sensor issues caused by improper installation procedure, or compatibility issues from using screen in non-A71 devices. To claim warranty, contact JPC Mobile Brisbane at 0480 039 913 with order number, photos showing defect, and description. Brisbane local customers bring assembly to Forest Lake workshop (Shop 3a, 152 Woogaroo St) for inspection. Interstate Australian customers arrange return shipping with prepaid labels for approved claims. (222 words)
Q: Is this screen compatible with Galaxy A71 5G or only the 4G model?
A: This BQ7 OLED screen assembly is ONLY compatible with Samsung Galaxy A71 4G models (SM-A715F series) - it is NOT compatible with Galaxy A71 5G (SM-A716 series). While both phones share the "Galaxy A71" name and similar appearance, they use completely different internal designs and screen assemblies due to the 5G model's larger physical dimensions and different component layout. Galaxy A71 4G (compatible): SM-A715F, SM-A715F/DS, SM-A715F/DSN, SM-A715FD, SM-A715W, SM-A715X - released January 2020 with 6.7-inch display. Galaxy A71 5G (NOT compatible): SM-A716B, SM-A716U, SM-A716V, SM-A716F - released April 2020 with slightly larger 6.7-inch display but different frame dimensions and connector positions. How to verify your model: Check Settings > About Phone > Model Number and confirm it starts with "A715" (4G compatible) or "A716" (5G not compatible). You can also check the small print on the back of your device near the Samsung logo or on your original retail box. Installing the wrong screen assembly will result in improper fit, non-functional display, or connector damage. If you have the 5G model, contact Brisbane support at 0480 039 913 to order the correct A716-compatible screen separately. (220 words)
Q: Will installing this screen void my Samsung warranty or affect future trade-in value?
A: If your Galaxy A71 is still within Samsung's manufacturer warranty period (typically 12-24 months from original purchase), installing any non-authorized replacement part - including this BQ7 screen - will likely void the remaining manufacturer warranty coverage. Samsung's warranty policy requires repairs to be performed by Samsung authorized service centers using Samsung-approved parts to maintain warranty validity. However, most Galaxy A71 devices are now 4-5 years old (released January 2020) and well beyond manufacturer warranty expiration, making this a non-issue for the majority of customers. Additionally, cracked or damaged screens are almost never covered under manufacturer warranty unless you have Samsung Care+ insurance. Regarding trade-in value: Using aftermarket screens versus genuine Samsung parts may reduce trade-in offers from Samsung, carriers, or third-party buyers. However, factors affecting trade-in value: (1) A working phone with aftermarket screen is worth significantly more than a broken phone with cracked screen; (2) Professional installation maintaining proper functionality, display quality, and cosmetic appearance preserves more value; (3) Galaxy A71 is a mid-range 2020 device with limited current trade-in value regardless of screen originality. Most customers prioritize getting their phone working again over preserving minimal trade-in value. Brisbane warranty questions: 0480 039 913. (214 words)
Q: What tools and supplies do I need for installation if attempting DIY repair?
A: Samsung Galaxy A71 screen replacement requires specialized tools and consumable supplies not included with this assembly. Essential tools needed: (1) Heat gun or hot air station capable of controlled 60-80°C temperature (hairdryers don't provide sufficient controlled heat for safe adhesive softening); (2) Professional smartphone prying tool set including thin plastic opening picks, spudger tools, and guitar pick-style prying tools; (3) Precision screwdriver set with Phillips #00 bits for internal screws; (4) Suction cup handle for initial screen lifting; (5) Tweezers for handling small components and screws; (6) Anti-static mat and wrist strap to prevent electrostatic damage to sensitive components. Essential supplies needed: (7) Replacement adhesive strips or liquid adhesive specifically sized for Galaxy A71 screen perimeter; (8) Isopropyl alcohol 90%+ concentration and lint-free microfiber cloths for cleaning old adhesive residue; (9) Double-sided adhesive tape for re-attaching small components. Optional but recommended: (10) Magnetic project mat for screw organization preventing loss; (11) iFixit or similar repair guide specific to Galaxy A71; (12) Plastic cards for adhesive removal. These tools cost approximately $50-150 AUD from electronics repair suppliers or Amazon AU. For one-time repairs, consider whether tool investment plus screen cost exceeds Brisbane professional repair pricing ($150-230 total). Tool recommendations and wholesale supplier contacts: 0480 039 913. (226 words)
Q: How do Brisbane shipping times work and can technicians get faster delivery?
A: All Samsung Galaxy A71 BQ7 OLED screen assemblies ship from JPC Mobile's Brisbane warehouse in Forest Lake, Queensland with standard 2-4 business day dispatch timeframe. After dispatch, Australia Post delivery times are: Brisbane metro areas (Forest Lake, Inala, Richlands, Darra, Sunnybank, CBD, Indooroopilly, Capalaba, Mt Gravatt) typically 1-2 business days; Gold Coast and Sunshine Coast 2-3 business days; Sydney and Melbourne metro 2-3 business days; other Australian capital cities (Adelaide, Perth, Canberra, Hobart, Darwin) 3-4 business days; regional Queensland, NSW, VIC 4-6 business days; remote areas 5-7 business days. Tracked shipping included with all orders - email tracking numbers provided at dispatch for full visibility throughout transit. Express shipping available for urgent professional technician orders requiring same-week delivery - contact Brisbane at 0480 039 913 for express arrangements and additional shipping costs (typically $15-25 extra for overnight/express). Local Brisbane technicians and repair shops can arrange free workshop pickup from our Forest Lake location: Shop 3a, 152 Woogaroo St, Forest Lake QLD 4078. Pickup hours Monday-Friday 9:00 AM - 5:00 PM, Saturday 10:00 AM - 5:00 PM. Select "Local Pickup" during checkout or contact us to arrange pickup appointment. Wholesale technician accounts available with priority dispatch and bulk pricing for repair shops ordering multiple units. (219 words)
Q: What should I test before fully installing the screen to ensure it works properly?
A: Professional technicians always perform pre-installation testing to verify screen functionality before completing the repair - this protects your warranty and prevents wasting hours on installation only to discover a defective unit. Testing procedure: (1) Carefully connect the screen's main display flex cable to your A71's motherboard connector WITHOUT removing protective films or adhesive backing; (2) Power on the device and verify the OLED panel lights up with proper brightness, colors, and Samsung boot logo; (3) Test touch sensitivity across all screen areas by swiping through settings, tapping icons, and using keyboard - ensure all areas respond; (4) Check for dead pixels, bright spots, lines, or discoloration by displaying solid white, black, red, green, and blue full-screen images; (5) Test the fingerprint sensor area responds to touch (won't unlock without full installation, but should detect finger placement); (6) Verify viewing angles show proper color consistency without excessive shift. If ANY issues appear during testing - dead pixels, unresponsive touch, color problems, brightness irregularities - STOP immediately and contact JPC Mobile Brisbane warranty support at 0480 039 913 with photos or video evidence before proceeding. Once protective films are removed and adhesive applied, warranty claims become significantly more difficult to process. This 5-10 minute pre-test can save hours of frustration and prevent costly installation mistakes. (214 words)
