❓ Frequently Asked Questions
What does PULL-A grade mean for this earpiece speaker?
PULL-A grade represents the highest quality classification for pulled iPhone parts in the repair industry. The PULL designation indicates this earpiece speaker is an original Apple OEM component that was carefully extracted from a working iPhone 15 Pro Max device, not an aftermarket reproduction manufactured by a third party. The A grade classification means the speaker is in near-perfect condition with no visible damage, debris contamination, corrosion, or functional degradation from its original factory specifications. Unlike aftermarket speakers that may use different materials, voice coils, or diaphragm specifications, PULL-A speakers deliver the exact same audio quality, frequency response, and volume output as a brand-new Apple earpiece speaker. Before shipping, every PULL-A earpiece speaker is tested for audio output clarity, volume levels across the full range, and absence of distortion or crackling sounds that would indicate damage. This pre-testing process ensures you receive a fully functional part that will restore your iPhone 15 Pro Max call audio to factory-quality performance. For professional technicians, PULL-A grade reduces DOA rates and callbacks compared to untested or lower-grade parts.
How do I know if my earpiece speaker needs replacement?
There is a simple diagnostic test to determine if your iPhone 15 Pro Max earpiece speaker has failed. If there is no sound from the earpiece during phone calls, when playing music, watching videos, listening to ringtones, or any other audio that should play through the ear speaker, but sound works normally through headphones, Bluetooth devices, or the bottom loudspeaker, this indicates the earpiece speaker hardware is damaged and needs replacement. Common causes of earpiece speaker failure include water damage from liquid exposure, physical damage from drops or impacts, debris accumulation blocking the speaker mesh, corrosion from moisture exposure, or natural wear from extended use. Before replacing the speaker, try cleaning the earpiece mesh gently with a soft brush to remove any visible debris, and ensure iOS audio settings are correct. If cleaning does not resolve the issue and headphones work normally while the earpiece does not produce any sound or produces very low, muffled, or distorted audio, hardware replacement is needed. This PULL-A grade earpiece speaker will restore full call audio functionality when properly installed by a qualified technician.
Is this compatible with all iPhone 15 Pro Max models?
Yes, this PULL-A earpiece speaker is compatible with all iPhone 15 Pro Max models regardless of color variant (Natural Titanium, Blue Titanium, White Titanium, or Black Titanium) and storage capacity (256GB, 512GB, or 1TB). The earpiece speaker is identical across all iPhone 15 Pro Max variants since Apple uses the same internal audio hardware regardless of external color or storage configuration. This speaker fits all model numbers including A2849 sold in the United States, A3105 for Canada, A3106 for mainland China, and A3108 for international markets including Australia. Before purchasing, verify you have an iPhone 15 Pro Max specifically, as the earpiece speaker differs between iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max due to different internal layouts and component sizes. To confirm your model, go to Settings, then General, then About, and look at the Model Number field. Tap on the model number to toggle between the part number starting with M and the model identifier starting with A. The A-number confirms your specific device model for compatibility verification.
Why is professional installation recommended?
iPhone 15 Pro Max earpiece speaker replacement is considered an intermediate to advanced repair that requires specialized tools and careful technique. The earpiece speaker is located at the top of the device near the display and Face ID sensor assembly, requiring complete display removal to access. The repair involves disconnecting multiple delicate flex cables including the display connector, battery, and various sensor cables. The earpiece speaker module itself connects to a flex cable that runs along the top of the frame. Improper handling during this process can damage the display, Face ID components, proximity sensor, ambient light sensor, or other nearby electronics. Special tools required include pentalobe and tri-point screwdrivers, precision spudgers, suction cups, and potentially heat for adhesive softening. Professional technicians have the experience and equipment to complete this repair safely, test the speaker before final reassembly, and ensure all components are properly reconnected for reliable operation. For warranty coverage and to avoid potential damage to other components, we highly recommend professional installation at a qualified repair shop. JPC Mobile offers professional speaker replacement services in Brisbane.
How is each earpiece speaker tested before shipping?
Every PULL-A grade earpiece speaker undergoes comprehensive testing before being approved for sale. The testing process begins during extraction where technicians carefully remove the speaker from donor devices, inspecting for any physical damage, corrosion, debris contamination in the speaker mesh, or flex cable damage that would disqualify the part from A-grade classification. Parts showing any physical defects are either rejected or classified as lower grades. Functional audio testing then verifies the speaker's performance using specialized equipment. Each speaker is tested for clear audio output across the full volume range from minimum to maximum levels. Audio clarity testing checks for any distortion, crackling, buzzing, or muffled sound that would indicate voice coil damage or diaphragm issues. Frequency response testing verifies the speaker reproduces the full range of frequencies needed for clear voice audio during phone calls. The speaker's electrical connections are inspected under magnification to verify connector integrity and proper solder joints. Only speakers passing all testing criteria receive PULL-A grade designation and our 12-month warranty coverage. This rigorous testing process significantly reduces DOA rates and ensures reliable performance after installation.
Will this fix muffled or low-volume call audio?
Yes, if muffled or low-volume call audio is caused by earpiece speaker hardware failure, this replacement will restore full audio clarity and volume. Common causes of degraded earpiece audio include debris accumulation in the speaker mesh over time, water damage causing corrosion on the speaker diaphragm or voice coil, physical damage from drops affecting the speaker alignment, or natural wear from extended daily use. Before replacing the speaker, try cleaning the earpiece mesh gently with a soft dry brush to remove visible debris, as blocked mesh can significantly reduce volume without indicating speaker failure. Also verify your iOS volume settings during calls are set appropriately and no accessibility settings are affecting audio. If cleaning and settings adjustment do not improve the audio quality, the speaker hardware itself has likely degraded and replacement is needed. This PULL-A grade OEM speaker will restore factory-quality audio output including full volume capability, clear voice reproduction without distortion, and proper frequency response for natural-sounding calls. After professional installation, your earpiece audio should match the original out-of-box experience for phone calls, voice messages, and ear-speaker audio playback.
What is the difference between earpiece speaker and loudspeaker?
The iPhone 15 Pro Max has two separate speaker systems that serve different purposes. The earpiece speaker, which this product replaces, is the small speaker located at the top of the phone near the front camera notch. It produces audio at lower volumes designed for private listening, primarily used during phone calls when you hold the phone to your ear. The earpiece also outputs audio when playing media with the phone held to your ear, and works with certain accessibility features. The loudspeaker (also called bottom speaker or external speaker) is the larger speaker located at the bottom of the phone next to the Lightning port. It produces louder audio for speakerphone calls, playing music, watching videos, games, alarms, ringtones, and other audio meant to be heard from a distance. The iPhone 15 Pro Max uses both speakers together in stereo mode for media playback, with the earpiece serving as the top speaker and the loudspeaker handling bass and primary volume. If your bottom loudspeaker works but earpiece does not, you need this earpiece speaker replacement. If neither speaker works, both may need replacement or there may be a logic board audio IC issue requiring professional diagnosis.
Does the 12-month warranty cover installation issues?
Our 12-month warranty covers manufacturing and functionality defects in the PULL-A earpiece speaker itself, but does not cover installation labor costs or damage caused by improper installation techniques. Covered warranty issues include speaker failure that is not caused by physical damage, audio quality degradation under normal use, electrical defects in the speaker or flex cable connector, and DOA (Dead on Arrival) situations where the speaker does not function upon proper professional installation. To make a warranty claim, you need proof of purchase, documentation of the issue such as a description of the audio problem experienced, and confirmation the speaker was installed by a qualified technician following proper procedures. The warranty does not cover physical damage to the speaker from drops or impacts after installation, liquid damage or corrosion from water exposure, damage caused by improper installation including torn flex cables, bent connectors, or heat damage, or cosmetic wear that does not affect functionality. For the best protection and highest likelihood of successful repair, we recommend having the speaker installed by a professional repair technician who can test the part before final assembly and ensure proper installation technique.
Do you offer bulk pricing for repair shops?
Yes, JPC Mobile offers volume discounts for professional repair shops and technicians who purchase iPhone parts regularly. Our B2B pricing structure provides savings on bulk orders of earpiece speakers and other repair components. Volume discounts typically start at quantities of five to ten units depending on the part type, with larger percentage discounts for higher quantities. We also offer trade accounts with net payment terms for established repair businesses with credit approval. Benefits of a trade account include priority stock allocation when supplies are limited, dedicated wholesale support, early access to new product listings, and flexible payment options. Contact us directly at 0480 039 913 or email info@jpcmobile.com.au to discuss your repair shop's volume requirements and set up a wholesale account. We supply repair shops throughout Australia with fast shipping from our Brisbane warehouse located in Forest Lake. For shops with predictable demand patterns, we can also arrange regular standing orders to ensure consistent stock availability for your most commonly needed parts including iPhone 15 Pro Max earpiece speakers.
How long does Australian shipping take?
This iPhone 15 Pro Max earpiece speaker ships from our Brisbane warehouse in Forest Lake with standard dispatch within two to four business days after order confirmation and payment processing. Brisbane metro customers including suburbs like Forest Lake, Inala, Richlands, Springfield, Ipswich, and surrounding areas typically receive orders within three to six business days via Australia Post with full tracking provided. Regional Queensland locations including Gold Coast, Sunshine Coast, Toowoomba, Cairns, and Townsville usually receive deliveries within four to seven business days. Interstate shipments to Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin, and Canberra metro areas arrive within five to eight business days with tracking visibility throughout the delivery journey. Express shipping options are available for urgent repairs requiring faster delivery within two to three business days to major metropolitan areas. Brisbane local pickup is available at our Forest Lake store at Shop 3a, 152 Woogaroo Street for same-day collection during business hours if stock is available. All parts are carefully packaged with anti-static protection to prevent damage during transit.
