❓ Frequently Asked Questions
What does service pack quality mean for this OPPO LCD screen?
Service pack quality refers to replacement parts manufactured to match the same specifications and performance standards as official manufacturer service parts, but sourced from high-quality aftermarket production rather than directly from OPPO. These displays use equivalent materials, manufacturing processes, and quality control standards to ensure the replacement screen performs identically to the original. The BQ7 grade indicates premium aftermarket production with strict quality testing before shipping. This means the display will have the same resolution, brightness, color accuracy, and touch sensitivity as the original screen that came with your OPPO A57 or A77 5G. The main difference from official OPPO service pack is the supply chain, not the quality itself. Service pack quality aftermarket screens undergo the same visual and functional testing as genuine parts and typically cost significantly less while providing equivalent user experience. Our 12-month warranty backs this quality claim, ensuring you receive a display that performs to your expectations for daily use including touch response, visual clarity, and overall durability.
Will this screen work with OPPO A57 4G, A57 5G, and A77 5G models?
Yes, this BQ7 LCD assembly is compatible with the OPPO A57 4G, OPPO A57 5G, and OPPO A77 5G models released in 2022. These phones share the same 6.56-inch IPS LCD display panel and identical flex cable connectors, making a single screen assembly compatible across all three models. The OPPO A57 4G with model number CPH2387, A57 5G with CPH2388, and A77 5G with CPH2339 all use this same display specification. Before ordering, verify your exact model by checking Settings then About Phone then Model Number, or look for the CPH number on your original box or printed near the SIM tray. This cross-compatibility is common among phone manufacturers who use the same display panels across related models with different connectivity options. The only differences between these models relate to the processor chipset and 4G versus 5G modem capabilities, not the display panel itself. Important note: this screen is NOT compatible with the older OPPO A57 from 2016 which used a completely different display design.
Is this compatible with the original OPPO A57 from 2016?
No, this screen is NOT compatible with the original OPPO A57 released in 2016. OPPO has reused model names across different generations of phones, which can cause confusion when ordering replacement parts. The original 2016 OPPO A57 featured a 5.2-inch IPS LCD display with 720x1280 resolution and used a completely different chassis design and flex cable configuration. This BQ7 LCD assembly is specifically designed for the 2022 versions of the A57 which feature a larger 6.56-inch display with 720x1612 resolution and a waterdrop notch design. To verify which A57 you have, check the model number in Settings under About Phone. The 2022 A57 4G is CPH2387, and the 2022 A57 5G is CPH2388. The 2016 A57 has completely different model numbers starting with different letters. If you have the older 2016 A57 and need a replacement screen, please contact us and we can help you find the correct part for your specific model.
Can I install this OPPO screen myself or do I need professional help?
While technically possible for experienced DIY repairers, we highly recommend professional installation for OPPO A57 and A77 5G screen replacement. The repair requires several specialized tools and careful technique to avoid damaging your device. You need precision screwdrivers to remove the back cover screws, a heat gun or heating pad to soften the adhesive holding the screen to the frame, plastic pry tools and suction cups to carefully separate the display without cracking it further, and tweezers for handling small connectors. The flex cables connecting the display to the logic board are delicate and can be easily damaged by improper handling or excessive force. Static electricity poses a risk to internal components, requiring proper ESD precautions throughout the repair. The entire repair typically takes 45 minutes to an hour for experienced technicians who perform these repairs regularly. If you lack experience with smartphone internal repairs, the risk of causing additional damage such as tearing flex cables or damaging logic board connectors may exceed the cost savings of DIY repair. Professional installation ensures proper results.
Why should I test the screen before permanent installation?
Testing before permanent installation is critical because once you apply the screen adhesive and fully assemble the phone, the display cannot easily be returned for warranty replacement without evidence of a pre-existing manufacturing defect. Our warranty covers defects discovered before installation, but we cannot accept returns on screens that have been fully installed and then develop issues that could be attributed to installation damage. To properly test, connect the new display flex cables to your OPPO phone without applying any adhesive or fully securing the assembly to the frame. Power on the device and verify that the screen displays an image without dead pixels, colored lines, patches, or uneven backlighting across the panel. Test touch response across the entire screen surface including all corners and edges by opening a drawing or note app and scribbling across the full display area. Check that multi-touch gestures work correctly by testing pinch-to-zoom functionality. Verify that the digitizer responds accurately without phantom touches or unresponsive zones. If any issues are discovered during this testing phase, disconnect the screen and contact us for warranty support.
What touch screen issues can this replacement screen fix?
This BQ7 LCD assembly can resolve most touch screen issues caused by physical damage to the display panel or digitizer layer. Common problems it fixes include cracked or shattered glass that makes touch operation difficult or dangerous with glass splinters, unresponsive touch zones where taps and swipes are not detected in certain areas, ghost touching or phantom inputs where the screen registers touches without any physical contact, display flickering or color distortion from damaged LCD panel components, black screen or no display output while the phone otherwise appears to function, vertical or horizontal lines appearing across the screen indicating LCD damage, and reduced touch sensitivity in specific areas of the screen. Because this is a complete assembly including the LCD panel, touch digitizer, and frame, it replaces all display-related components in one repair. However, if your touch issues are caused by logic board damage, water damage affecting internal connectors, or software problems in the operating system, replacing the screen alone will not resolve these underlying issues. Professional diagnosis may be needed for complex problems.
Does this screen include the frame or just the display panel?
This BQ7 LCD assembly is a complete unit that includes the LCD display panel, touch digitizer layer, and pre-installed frame. This is commonly known as a screen with frame assembly in the phone repair industry and offers several advantages during the installation process. Having the frame pre-attached means you do not need to carefully transfer your old damaged frame from the broken screen, which eliminates the risk of bending or warping the metal frame during the removal and transfer process. The new screen comes perfectly aligned and bonded within the frame, ensuring proper fit when installed into your OPPO device. The assembly includes the pre-installed backlight components integrated into the LCD panel structure. This complete assembly approach significantly reduces installation time compared to screen-only parts that require precise frame transfer work. Some minor components attached to your old frame such as earpiece speaker grille or button assemblies may need to be transferred to the new assembly, though these are typically straightforward mechanical transfers that do not require specialized tools beyond what the screen replacement already needs.
What is the display quality like compared to my original OPPO screen?
The BQ7 service pack quality LCD delivers visual performance very close to your original OPPO display and should be indistinguishable for most daily use. The 720x1612 HD+ resolution matches the original specifications exactly, providing the same pixel density and sharpness for text, images, videos, and user interface elements. The IPS LCD technology produces accurate colors with excellent viewing angles from all directions without significant color shifting or brightness reduction when viewed at an angle. Brightness levels are comparable to original displays, providing adequate visibility in most lighting conditions including bright outdoor environments. The touch digitizer uses capacitive multi-touch technology with high sensitivity for smooth scrolling, accurate typing, and responsive gesture recognition matching the original experience. In practical daily use, most users cannot distinguish between a quality aftermarket replacement and the factory-installed original display. Where you might notice very slight differences would be in extremely color-critical professional work, though for typical smartphone activities the visual experience is essentially identical. Our pre-shipping testing checks for consistent brightness and accurate touch response.
What is covered under the 12-month warranty?
Our 12-month warranty covers manufacturing defects in the LCD panel, touch digitizer, and frame assembly under normal operating conditions. Covered issues include dead pixels or pixel clusters that appear without any physical impact to the device, backlight failure or uneven illumination that is not caused by physical damage, touch digitizer malfunction or unresponsive areas developing during normal use, display discoloration or color accuracy issues not resulting from damage, flex cable connection failures due to manufacturing defects in the cable or connector, and premature failure of any LCD components under typical daily use patterns. To be eligible for warranty coverage, we recommend testing the screen before permanent installation as described in our testing guidelines. Warranty claims require proof of purchase and a clear description of the defect you are experiencing. We may request photos or video demonstrating the issue for assessment. The warranty does not cover physical damage from drops, impacts, or applied pressure, liquid damage occurring after installation, damage resulting from improper installation techniques, screens damaged during the removal process for warranty inspection, or issues caused by use with incompatible phone models.
How long does Australian shipping take for this screen?
This OPPO A57/A77 5G LCD screen ships from our Brisbane warehouse in Forest Lake, Queensland with standard dispatch within two to four business days after order confirmation and payment processing. Brisbane metropolitan customers including suburbs like Forest Lake, Inala, Richlands, Springfield, Ipswich, and surrounding areas typically receive orders within three to six business days via Australia Post with full tracking provided. Regional Queensland locations including Gold Coast, Sunshine Coast, Toowoomba, Cairns, and Townsville usually receive deliveries within four to seven business days. Interstate shipments to Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin, and Canberra metropolitan areas arrive within five to eight business days with complete tracking visibility throughout the delivery journey. Express shipping options are available for urgent repairs requiring faster delivery within two to three business days to major metropolitan areas. Brisbane local pickup is available at our Forest Lake store at Shop 3a, 152 Woogaroo Street for same-day collection during business hours if the item is currently in stock. Each display is carefully packaged with protective foam to prevent damage during transit.
