❓ Frequently Asked Questions
What does "Service Pack Screen but Refurbished Frame" mean exactly?
This assembled product combines two different component qualities to offer the best balance of performance and value. The OLED screen itself is a genuine Samsung Service Pack - this is an authentic Samsung-manufactured Dynamic LTPO AMOLED 2X display, the exact same panel used by Samsung authorized repair centres for warranty repairs. It provides original color accuracy, brightness levels, touch sensitivity, and display quality identical to your factory-installed screen. The frame or housing that the screen is pre-assembled into is a professionally refurbished unit - this means it was previously used, then carefully cleaned, inspected for damage, and restored to excellent working condition. The frame may show minor cosmetic wear such as light scratches or marks, but functions perfectly and these imperfections are typically hidden once your device is reassembled and placed in a protective case. This hybrid approach lets you get genuine Samsung display quality without paying the premium for a brand-new frame assembly.
How does the display quality compare to a full new Service Pack assembly?
The display quality is identical to a full new Samsung Service Pack assembly because the screen panel itself is the same genuine Samsung component. When you purchase a complete new Service Pack with frame, you receive a new Samsung screen attached to a new Samsung frame. With this hybrid product, you receive the same genuine Samsung screen attached to a professionally refurbished frame instead. Since the display panel is what determines visual quality, color accuracy, brightness, contrast, viewing angles, touch sensitivity, and 120Hz smoothness, you will experience no difference in screen performance whatsoever. The Dynamic LTPO AMOLED 2X technology, QHD+ resolution of 1440 by 3120 pixels, and approximately 513 pixels per inch density are all preserved exactly as Samsung intended. The only difference is the cosmetic condition of the external frame housing, which has no impact on display performance or functionality.
What condition should I expect the refurbished frame to be in?
The refurbished frame is professionally restored to excellent functional condition, though it may show signs of previous use. You should expect the frame to have perfect structural integrity with no cracks, bends, or damage that would affect fit or function. All mounting points, screw holes, and component attachment areas are inspected and verified to work correctly. Cosmetically, the frame may have minor imperfections typical of refurbished parts including light surface scratches, small scuffs, or minor marks from previous use and the refurbishment process. These cosmetic details are generally not noticeable during normal device use, especially if you use a protective case which covers the frame edges. The Cobalt Violet color is genuine Samsung finish to properly match your Galaxy S24 Plus. Each frame is cleaned and inspected before being assembled with the new Service Pack screen, ensuring the complete unit is ready for professional installation.
Will the fingerprint sensor work with this replacement assembly?
Yes, the in-display ultrasonic fingerprint sensor will work with this Samsung Service Pack screen assembly. The Galaxy S24 Plus uses Samsung's advanced ultrasonic fingerprint technology integrated into the OLED display, and because this is a genuine Samsung Service Pack screen, all fingerprint sensor functionality is fully supported. During installation, you may need to transfer certain components from your original device or the fingerprint sensor module may need to be properly connected to the new assembly depending on the specific configuration. After successful installation, you may be prompted to re-register your fingerprints since the new sensor may have slightly different calibration characteristics. This is normal and ensures optimal recognition accuracy. Professional installation is particularly important for fingerprint sensor functionality, as improper handling or incorrect flex cable connections can affect sensor performance. Always verify fingerprint recognition works correctly before completing final device assembly.
Why is professional installation highly recommended?
Professional installation is highly recommended because Samsung Galaxy S24 Plus screen replacement involves transferring multiple delicate internal components from your original device to the new assembly. Even though this product includes a pre-assembled screen and frame which simplifies the repair compared to screen-only replacement, you still need to transfer the motherboard, rear cameras, front camera, battery, charging port assembly, speakers, and various flex cables. Each component requires careful handling to avoid damage, and all connections must be properly seated for full functionality. The ultrasonic fingerprint sensor is particularly sensitive to installation technique. Professional technicians have the specialized tools, electrostatic discharge protection, and experience to complete this repair efficiently while minimizing risk of damage to expensive internal components. Attempting this repair without proper skills and equipment can result in additional damage that may be more costly to repair than the original screen issue.
Is this compatible with the US version of Galaxy S24 Plus?
This assembled OLED screen with frame is specifically compatible with the international Samsung Galaxy S24 Plus model numbers S926B, SM-S926B, and SM-S926B/DS. It is not compatible with US carrier models which use different model numbers including SM-S926U for unlocked US versions and various carrier-specific designations. The international and US versions of the Galaxy S24 Plus have differences in internal component placement and flex cable routing that make their screen assemblies non-interchangeable. Before ordering, verify your exact model number by going to Settings, then About Phone, and checking the Model Number field. If your model shows SM-S926U or any variation ending in U, you need the US-specific screen assembly rather than this international version. Using an incompatible screen assembly will result in connection failures and the display will not function correctly.
What touch screen issues can this replacement resolve?
This Samsung Service Pack OLED screen replacement can resolve virtually any display or touch screen issue your Galaxy S24 Plus may have. Common problems that a screen replacement fixes include cracked or shattered display glass from drops or impacts, completely black screen where the display shows no image despite the phone being powered on, touch screen unresponsiveness where the phone does not register taps swipes or gestures, ghost touches where the screen registers phantom input you did not make, partial touch failures where only certain areas of the screen respond to touch, horizontal or vertical lines appearing across the display, color discoloration or color bleeding into other areas, dead pixels appearing as black or stuck colored dots, uneven brightness or backlight issues, green tint problems that OLED panels sometimes develop, screen flickering or intermittent display problems, and burn-in from static images displayed for extended periods. The genuine Samsung Service Pack quality ensures all display and touch functionality is restored to factory specifications.
What does the 12-month warranty cover for this hybrid product?
The twelve-month warranty on this assembled Service Pack screen with refurbished frame covers manufacturing defects and component failures in both the screen and frame that occur during normal use after proper professional installation. For the Service Pack screen, covered issues include dead pixels developing after installation, backlight failures, touch digitizer becoming unresponsive without physical damage, color abnormalities, and flex cable defects. For the refurbished frame, coverage includes structural failures, mounting point defects, and any issues that affect proper component fit or function. The warranty does not cover physical damage from drops impacts or pressure, damage caused during installation, water damage, normal wear and cosmetic changes, or OLED burn-in which is a characteristic of the technology during extended use. Note that minor cosmetic imperfections on the refurbished frame that were present at time of purchase are disclosed conditions and not warranty defects. Proof of purchase and professional installation documentation helps validate warranty claims.
How do I verify my Samsung Galaxy S24 Plus model number?
Verifying your Samsung Galaxy S24 Plus model number is essential before ordering to ensure compatibility. If your phone powers on and the screen is at least partially functional, navigate to Settings, tap About Phone, and look for the Model Number field. This product is compatible with model numbers S926B, SM-S926B, and SM-S926B/DS which are international variants sold in Australia and other markets outside the United States. If your screen is completely non-functional and you cannot access Settings, you can find the model number printed on the original retail box, on your purchase receipt or carrier documentation, on a sticker visible when you remove the SIM card tray, or by logging into your Samsung account on another device to view your registered products. You can also use your device IMEI number with Samsung's support website or IMEI checker services to identify your exact model variant. Confirming the correct model number prevents ordering an incompatible screen assembly.
How long does shipping take and do you offer wholesale pricing?
This assembled Samsung Galaxy S24 Plus OLED screen with refurbished frame in Cobalt Violet ships from our Brisbane warehouse in Forest Lake with standard dispatch within two to four business days after order confirmation and payment processing. Brisbane metro area customers including Forest Lake, Inala, Richlands, Darra, Springfield, Ipswich, and surrounding suburbs typically receive orders within three to six business days total. Regional Queensland locations including Gold Coast, Sunshine Coast, Toowoomba, and Cairns generally receive deliveries within four to seven business days. Interstate shipments to Sydney, Melbourne, Adelaide, Perth, Hobart, and other major cities arrive within five to eight business days via Australia Post with tracking included. Express shipping options are available for faster delivery within two to three business days after dispatch. For B2B repair shops, professional technicians, and businesses requiring wholesale pricing or bulk orders for Samsung flagship screen repairs, contact our team directly at 0480 039 913 to discuss trade account options and volume discounts.
